Yomna Ahmed Fathy

Travel Sawa

• Admission CounselorFull Time

  Jun 2023 - Present -2 yrs, 1 month

  Egypt , Cairo

  • Job Details:Guide prospective students through the admissions process, providing comprehensive information on program offerings, application requirements, and deadlines. Evaluate applications and supporting documents to determine eligibility and suitability for admission, ensuring compliance with university guidelines. Conduct individual counseling sessions to address students' academic goals, interests, and concerns, offering personalized guidance and support. Collaborate with academic departments and faculty to develop recruitment strategies, coordinate admissions events, and promote university programs. Manage applicant data and communication using the university's CRM system, ensuring accurate and timely updates throughout the admissions cycle. Contribute to the development of marketing materials, website content, and social media campaigns to support recruitment efforts and enhance the university's visibility.
• CRM agentFull Time

  Jun 2023 - Feb 2024 -8 months

  Egypt , Cairo

  • Job Details:Approached different types of challenges required to initiate relations with the clients ensuring perfect assistant according to their needs; participated in helping the marketing and sales teams reach their goals during these period, provided customer service and resolved a great deal of queries over the telephone and social media. Act as the main contact for customers, handling inquiries via phone, email, and live chat about products, services, orders, and accounts. Provide personalized assistance to address customer concerns, resolve issues, and forward complex problems to the appropriate departments. Manage customer orders, returns, and exchanges by accurately inputting data into the CRM system and coordinating with other departments for fulfillment. Work with sales, marketing, and customer service teams to find ways to improve processes and enhance the overall customer experience.