Yasmine El Messiry

Operations ManagerFreelance / Project

• Job Details:-Provide executive leadership for the Customer Service department, overseeing all aspects of customer support and experience. -Analyze the past performance of workshops in acting, radio, and scriptwriting to develop strategies for improving customer service in these areas. -Develop and implement a comprehensive customer engagement strategy to enhance relationships with workshop participants. -Handle complex customer complaints and issues, maintaining a high level of professionalism while seeking resolutions. -Establish and maintain effective communication channels with customers via phone, email, and in-person interactions. -Identify and attract top sales talent through various channels, including job postings, networking, and referrals. -Create and implement a comprehensive sales training program to enhance team skills and product knowledge.

Flight AttendantFull Time

• Job Details:Ensured passenger safety and comfort on domestic and international flights, delivering exceptional in- flight service. Conducted pre-flight safety checks for cabin equipment and emergency systems, maintaining readiness. Expertly managed passenger evacuations during drills and real emergencies, demonstrating emergency procedure proficiency. Conducted pre-flight and in-flight safety briefings, prioritizing passenger awareness of safety protocols and emergency exits. Assisted with passenger boarding, seating, and compliance with safety regulations. Served as the main passenger contact, promptly addressing inquiries and resolving in-flight issues. Provided first aid and medical assistance with a calm and compassionate approach during incidents. Collaborated with the crew to ensure smooth flight operations, including meal service and cabin preparation. Maintained high situational awareness, responding effectively to unexpected events like turbulence and disruptive passengers.

Data Entry Clerck & TranslatorFull Time

• Job Details:Accurately inputted and organized various types of data, including text, numbers, and other relevant information. Conducted quality checks on data to identify and rectify errors, ensuring data integrity. Proficiently maintained and updated data on computer systems, ensuring accuracy and confidentiality. Expertly translated documents in multiple languages, including French, English, and Arabic, preserving content integrity and linguistic accuracy. Conducted language research and stayed up-to-date with industry-specific terminology to enhance translation accuracy.