Yehia Mohamed

Microsoft Technical OwnerFull Time

• Job Details:• Accountable for IT Delivery for Unified Communications and Messaging services platforms to orange customers which include thousands of people. - Technical point of contact for orange customers regarding the technical services under his responsibility. Responsibilities: • Service Operation Interfacing with the updated technologies related to orange customers including (Microsoft Active Directory Services, Microsoft Exchange Server 2010/2013, Microsoft Lync Server 2010 /2013,Skype for business 2015, Enterprise Vault. Responsible for all on premises migration to Office 365 (AD connect, Exchange Online, Skype For Business Online). Provide technical support as Subject Matter Expert for different support teams working on AD & Messaging technologies “Exchange and Skype for business” and troubleshoot complex issues. key contact for the customer for escalations and crisis management or SLA are not met, the TOO is responsible for coordinating the "Service Restoration" for an application, a set of applications, a shared platform, or an infrastructure service. Develop scripts to assist with the automation of the environment. • Capacity Management Handles the analysis of the capacity reports for the infrastructure and defines the evolutions to be considered to enhance system reliability and scalability and improve the service availability. - Release Management & New products Responsible for managing product updates that will result in product enhancement. Evaluate new products and recommend it if needed for the business Involved in the rollout planning, communication/training, installation and distribution phases of the process. - Configuration Management Ensures configuration management is up to date in tools. • Problem Management Participating of finding the root cause of repeated incidents and put the action plans for the preventive actions. - Documentation Provide technical documentation for complex operations Maintains Customer technical documentation.

Senior IT Professional Systems AdministratorFull Time

• Job Details:Installation, administration and Troubleshooting for (Active Directory 2008, 2012, 2016, Exchange 2010, DNS). Installation, administration and Troubleshooting for Exchange 2016 Installation, administration and Troubleshooting for Certificate Authority Servers. Administration and Troubleshooting for Lync 2010. Administration virtual environments (VMware). Strong Knowledge in Office 365 and migrations. EnterpriseVault mail archiving solution. Support of operating systems and applications. Documenting the existing infrastructure and suggest improvements to this environment. Working with the business to improve performance and efficiency of their applications. Maintain systems availability and performance.

Senior IT System EngineerFull Time

• Job Details:Installation and administration for a large server farm with different operating systems (Windows , Linux ) and different applications (Active Directory, Exchange mail server,DNS ) and different web applications ( apache , tomcat, glassfish and IIS ) Perform various types of OS installations (Linux / Windows). Troubleshooting and diagnosing problems. Perform systems backups and recovery procedures. Implementing, configuring and upgrading systems and applications. Managing multiple servers’ platforms (Linux / Windows). Support of operating systems and applications. Keeping up to date with the latest technology (hardware, software, apps) in the arena, enabling the business to try out the latest technology. Documenting the existing infrastructure and suggest improvements to this environment. Working with the business to improve performance and efficiency of their applications. Maintain systems availability and performance.