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Yehia Mohamed Maher Eid

Business Development & Key Account Manager at Diwan Studio

Alexandria, Egypt

Work Experience

  • Business Development & Key Account ManagerFull Time

    Diwan Studio

    Oct 2021 - Present -3 yrs, 9 months

    Egypt , Alexandria

    • Job Details:- Be the primary point of contact and build long-term relationships with customers. - Help customers through email, phone, online presentations, and screen-share and in person meetings. - Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Forecast and track key account metrics. - Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. - Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. - Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. - Monitor and analyze customer's usage of our product. - Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships. - Coordinate between the customer and internal team. - Accepting calls and sales opportunities. - Research and recommend prospects for new business opportunities. - Research and analyze sales options. - Build and maintain relationships with clients and prospects. - Stay current with trends and competitors to identify improvements or recommend new products. - Collect and analyze information and prepare data and sales reports. - Send and prepare proposals. - Build and maintain professional networks. - Meet with potential clients to determine their needs.
  • Marketing ExecutiveFull Time

    Swvl

    Nov 2018 - Dec 2020 -2 yrs, 1 month

    Egypt , Alexandria

    • Job Details:- Handling all on-ground activities. - Hiring suppliers (print house, outdoors agencies, production house, etc.) - Responsible for all communication with production companies. - Creating customized competitions to increase bookings. - Planning marketing campaigns and activities. - Initiating CSR & marketing stunts. - Reporting on customer acquisition and retention. - Revising and calculating the marketing quarter budget. - Analysis & segmentation of customers' data. - Sponsoring events based on quarterly goals & KPIs. - Creating questionnaires & conducting market research. - Developed and executed marketing campaigns to target groups, areas, and the wider community. - Creating printed marketing materials that were designed to drive campaigns. - Coordinating innovative strategies to accomplish objectives and boost long-term profitability.
  • Product Support - Center Of Excellence (COE) - Group Parts Ordering & Expediting AdministratorFull Time

    Mantrac

    Oct 2016 - Nov 2018 -2 yrs, 1 month

    Egypt , Alexandria

    • Job Details:- Receive purchase order from territory or customer. - Review and validate the purchase order. - Determine supplying facility and mode of transportation and initiate action. - Send & Enter purchase order on supplier prior to the cut off times, including all necessary Information to successfully accept the order in the supplier system (special arrangements, packing, origin, etc.) - Receive Supplier order confirmation and acknowledgment. - Validate Supplier acknowledgment, review exceptions and back ordered parts and feedback territory & customer. - Receive territory & customer feedback and execute it as appropriate. - Expedite urgently needed parts on back order at supplier premises through CAT channels. - Report any non-sourced parts after expedition to the Group Parts Ordering & Expediting Supervisor for escalation process with supplier. - Reconcile Mantrac order system with supplier ordering system and Business Units ordering system. - Handling all Quality Control issues and wrongly supplied parts. - Make sure material is released from supplier on time as per the standard operational procedure. - Receive and review shipping documents from supplier (electronically or manually) and make sure all shipping documents are correct. - Acknowledge receipt of inquiry to requester. - Action the inquiry and find solution to the inquiry with all relevant Suppliers. - Provide solution and answer to the inquiry. - File the inquiry at its correct location on the archive server. - Handling all orders status reports concerning outstanding parts for BU's. - Handling other suppliers’ orders for all Business Units.
  • Education

    • Bachelor's Degree in Marketing and International Business

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2011 - Jan 2015 - 4 yr

    • High School - Thanaweya Amma

      Collège Saint-Marc

      Jan 2011 

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Fluent

    Training & Certifications

    • Logistics & Supply Chain

      Mantrac Group·2014
    • Marketing & Sales

      Compass Advertising Agency·2013
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