profile-img

Yehia Aly Elsebaey

Customer service, support, Business Developer and Marketing Consultant

Sidi Gaber, Alexandria, Egypt

Work Experience

  • E-marketing ExecutiveFull Time

    Golden Panther Group

    May 2021 - Nov 2023 -2 yrs, 6 months

    Egypt , Giza

    • Sales Call Center Quality ExecutiveFull Time

      Almosafertrip

      Apr 2018 - Mar 2021 -2 yrs, 11 months

      Egypt , Giza

      • Job Details:to ensure that every single booking is managed and fulfilled to our highest standards. Gives all agents quality standards, soft and communication skill Training coaching them to ensure an excellent end-user experience Equalizing between Customer satisfaction & AHT to serve the maximum customers as possible as we can The CoE handles Aviation / Hotel / Car . Cruise reservations management this includes various support operations, such as issuing or cancelling and refunds, or any other modifications according to the customer’s requests.
    • Assistant E-marketing ManagerFull Time

      Zig Wheels UAE

      Feb 2016 - Jan 2018 -1 yr, 11 months

      United Arab Emirates , Dubai

      • Job Details:Responsible for generating brand awareness, manage various channels like social media networks, Google Ads, website content and email marketing to deliver a persuasive and cohesive marketing message to their audience. implementing online marketing strategies, and generating higher traffic numbers. Coordinate with the sales and marketing team to promote new and existing company products or services
    • Business Consultant and DeveloperFreelance / Project

      Free Lancer

      Mar 2015 - Present -10 yrs, 4 months

      • Job Details:Providing a freelance services such as: Business plans Marketing consulting Business Developing opportunities Market Research/Analysis Stuff training Pragmatic decisions For startup, small, mid-size and large-size companies
    • Education

      • MBA in Marketing and management

        Arab Academy for Science, Technology and Maritime Transport (AAST)

        Jan 2012 - Jan 2014 - 2 yr

      • Bachelor's Degree in Travel and tourism

        King Marriott Academy

        Jan 2005 - Jan 2009 - 4 yr

      Skills

      • Customer Support
      • Computer Skills
      • Contract Negotiation
      • Amadeus gds
      • Galileo
      • ICDL Certified
      • Driving
      • Problem Analysis
      • Problem Solving
      • CRM Software
      View More

      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • French

        Beginner
      Share this Profile