Yehia Elsayed Elhaddad

Field Operation Specialist at Telecom Egypt (sprint Egypt)

Mansoura, Dakahlia, Egypt

Field Operation SpecialistFull Time
May 2021 - Present -4 yrs, 2 months
Egypt , Dakahlia
- Job Details:Optimized wind field operations by establishing goals, objectives, and priorities. Fixed technical problems with equipment using effective troubleshooting and repair abilities. Served customers by going above-and-beyond to offer exceptional support for all needs. Troubleshot problems and developed successful solutions. Enhanced customer satisfaction with fast, knowledgeable service.
Secend level technical supportFull Time
Nov 2019 - Mar 2021 -1 yr, 4 months
Egypt , Cairo
- Job Details:Guided users through step-by-step solutions following pre- determined scripts and technical troubleshooting procedures. Resolved 90 % of calls with first contact and forwarded escalated calls when necessary. Helped users via telephone to diagnose an
Call Center AgentFull Time
Jan 2019 - Aug 2019 -7 months
Egypt , Cairo
- Job Details:centralized department that handles inbound and outbound calls from current and potential customers