Yassmin magdy Zaki

Oriflame

• Customer Experience ExpertFull Time

  Apr 2017 - Present -8 yrs, 3 months

  Egypt , Alexandria

  • Job Details:All The (CSR) Duties And - Working With The Branch Manager To Ensure Proper Customer Experience Is Being Delivered - Calmly Deals With Consultants Complaints And Handling The Difficult Situations. - Overcomes The Objections Of Consultants Skillfully And Provides Justifiable Explanations To The Consultants Questions - Understanding The Importance Of Customer Satisfaction And Do More Than Required To Ensure The Customer Retention. - Always Meet The Changing In The Consultant Needs By Redefining The Customer Experience process Cycle - Listen To The Consultants Attentively To Extract The Important Details Which Required To Assist Them Effectively - Leading And Motivate The Team - Going To The Extra Mile To Engage The Consultants - Building sustainable Relationships Of Trust Through Open And Interactive Communications
• Customer Care RepresantativeFull Time

  Jan 2013 - Apr 2017 -4 yrs, 3 months

  Egypt , Alexandria

  • Job Details:• Answer questions • Solve The customers complaints • identify and assess Customer’s needs to achieve satisfaction • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Customer service and makeup designerFull Time

  Nov 2008 - Jan 2013 -4 yrs, 2 months

  Egypt , Alexandria

  • Job Details:-Responding To The Consultants Inquiries. -Communicating With Customers Through Various Channels. -Acknowledging And Resolving Consultant’s Complaints. -Knowing The Products Well To Answer The Questions. -Processing Orders, Memberships And Claims -Keeping Records Of Consultant’s Complaints. -Communicating And Coordinating With Colleagues And Other Departments -Provide A Professional Customer Support.