Basic Info

Yassmeen Hassan

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service & Manager assistant at LUBEMASTER for lubricants & Oil agent for CALTEX & Houghton & Brugarolas

Experience Details

Customer Service & Manager assistant

Administration, Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

• Set up customer & suppliers accounts .

• Analysis and Follow-up of sales .

• Follow-up expenses and classified .

• Follow-up account bank and review .

• Follow-up customers .

• Follow-up suppliers .

• Sales follow-up officials .

• Follow the market and get new customers


Company Details

LUBEMASTER for lubricants & Oil agent for CALTEX & Houghton & Brugarolas

Maadi, Cairo, Egypt

11-50 employees

Oil and Gas, Chemicals

www.lubemaster-eg.com

Nov 2013 to present (3 years 1 month)
Customer Service Executive at Tabarak Holding

Experience Details

Customer Service Executive

Customer Service/Support

Experienced (Non-Manager)

• Follow-up customers.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow the company's branches abroad


Company Details

Tabarak Holding

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management

http://www.tabarakholding.com/

Feb 2016 to present (10 months)
Assistant Sales Manager at LUBEMASTER

Experience Details

Assistant Sales Manager

Administration

Experienced (Non-Manager)

• Sales analysis
• Prepare monthly reports annual and semi-annual and quarterly sales
• Follow-up sales Rep.
• Prepare reports of Sales Rep.
• Customer Follow-up
• Prepare detailed reports to customers


Company Details

LUBEMASTER

Cairo, Egypt

11-50 employees

Oil and Gas

www.lubemaster-eg.com

Nov 2016 to present (1 month)
Customer Service & - Tellemarket at Gulf Intelligent Solutions

Experience Details

Customer Service & - Tellemarket

Administration, Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

• Marketing of the websites of the company by phone

• Follow-up customers

• Selling Ads.


Company Details

Gulf Intelligent Solutions

Maadi, Cairo, Egypt

1-10 employees

Real Estate/Property Management

www.gispioneers.com

Nov 2012 to Oct 2013 (11 months)

Education

Diploma in Finance & Investment

Education Details

Diploma

Finance & Investment

Helwan University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Helwan University
2011 - 2012
Bachelor's Degree in Commerce & Business Administration

Education Details

Bachelor's Degree

Commerce & Business Administration , Economics

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

15th May High School Model

Egypt

2007

A / Excellent / 85 -100%

Department of Mathematics

15th May High School Model
2007

Certifications

Mini MBA
Sep 2016

Certificate details

Mini MBA

Sep 2016

N/A

N/A

N/A

Ain Shams

N/A

Training and Courses

Training/Course Details

Special Training Session About Human Rights In Civil Education

Apr 2008

Helwan University

N/A

Training/Course Details

Special training program of young women'sleadership building

Jun 2008

Development Services in collaboration with Civil Society

from June 2008 to March 2009

Training/Course Details

Pathways (Development of Thinking And managerial Skills)

Jul 2009

Cairo University

Pathways (Development of Thinking And managerial Skills) "Behavior Approach" from Cairo University from 5th to 15th July 2009).

Training/Course Details

Pathways (Development Of Thinking & Managerial Skills)

Feb 2010

Cairo University

Pathways (Development Of Thinking & Managerial Skills) "Managerial Approach" from Cairo University from 8th to 18th February 2010

Training/Course Details

English Courses

Feb 2010

Berlitz

English Courses from Berlitz (level 3) from 27th February to 19th August 2010

Training/Course Details

Diploma in NLP (Neuro Linguistic Programming)

Sep 2010

4P’s Team & Helwan University

Diploma in NLP (Neuro Linguistic Programming) from 4P’s Team & Helwan University from 1st to 2nd September 2010

Training/Course Details

Edu Egypt

Nov 2010

Ministry Of Communication & Helwan University

Edu Egypt :- Computer Skills - Language Skills - Presentation Skills from Ministry Of Communication & Helwan University from 6th November 2010 to August 2011

Training/Course Details

English Courses

Jul 2015

SYE

Level 5 & 6 till Now

This profile is fresh!
Last update 9 days ago.

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Profile Skills and Keywords

AccountingAdministrationAnalyticalArabicAssistant Sales ManagerBankingBusiness PlanningChemicalsCommerce & Business AdministrationCommunication SkillsComputerComputer SkillsCustomer ServiceCustomer Service & - TellemarketCustomer Service & Manager AssistantCustomer Service ExecutiveData EntryDiploma In NLP (Neuro Linguistic Programming)E-marketingEconomicsEdu EgyptEnglishEnglish CoursesFinanceFinance & InvestmentFinancial ManagementHard WorkerHuman Resources (HR)InnovativeInternetMarketingMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMini MBAOil & EnergyOil And GasOrganizerPathways (Development Of Thinking & Managerial Skills)Pathways (Development Of Thinking And Managerial Skills)Presentation SkillsPresenterProperty ManagementPublic Relations (PR)Real EstateSalesSpecial Training Program Of Young Women'sleadership BuildingSpecial Training Session About Human Rights In Civil EducationSupport

Self-assesed Skills

Languages

English

English

: Advanced

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Communication Skills

Communication Skills

: Advanced

: High

:

3-5 years

Presentation Skills

Presentation Skills

: Advanced

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Internet

Internet

: Advanced

: High

:

5-7 years

Marketing

Marketing

: Advanced

: High

:

3-5 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Computer

Computer

: Advanced

: High

:

5-7 years

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Data Entry

Data Entry

: Advanced

: Medium

:

1-3 years

Computer Skills

Computer Skills

: Advanced

: High

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Sales

Sales

: Intermediate

: High

:

1-3 years

Business Planning

Business Planning

: Intermediate

: High

:

1-3 years

Administration

Administration

: Intermediate

: High

:

1-3 years

Finance

Finance

: Beginner

: High

:

1-3 years

Financial Management

Financial Management

: Beginner

: High

:

1-3 years

Banking

Banking

: Beginner

: High

:

Less than 1 year

E-marketing

E-marketing

: Beginner

: High

:

Less than 1 year

Public Relations (PR)

Public Relations (PR)

: Beginner

: High

:

Less than 1 year

Human Resources (HR)

Human Resources (HR)

: Beginner

: Medium

:

Less than 1 year

Accounting

Accounting

: Beginner

: Medium

:

1-3 years

Fields of Expertise

Real Estate

Real Estate

: Intermediate

: Extreme - I love it!

:

1-3 years

Oil & Energy

Oil & Energy

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Hard worker, Presenter, Organizer, Innovative

Online Presence

https://eg.linkedin.com/in/yassmen-ali-b8004769

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