YN
Yassmin khaled Nabawe
Office Administrator at Orthohouse
Nasr City, Cairo, EgyptWork Experience
Office AdministratorFull Time
Orthohouse
Oct 2021 - Present -3 yrs, 9 months
- Job Details:1_Provides administrative support to the CEO including drafting and managing correspondence and communications, scheduling appointments, and coordinating travel arrangements, compiling various reports. 2_Maintenance of records and other documentation, project management, and coordinating special events. Oversee sensitive assignments that include highly confidential information. 3_Coordinate calendar for meetings and other professional and personal appointments. Serves as liaison and point of contact for the office, including providing support to departments. 4_Implementing changes as appropriate to administrative procedures. (Within JD scope). 5_Provide personal support to the CEO and his family including Travel arrangements, bill payments...etc. 6_Meet & greet office guests and direct them in the right way. 7_Monitor office boys, janitors (office C&T. buffet requirements) Overseeing all internal travel requests and invoice submission. 8_Ordering/ Monitoring office stationery. 9_Handling office petty cash. 10_Minimizing waste and excess cost. 11_Translation of all official internal/ external documents/ Communication. 12_Conducts research and gathers all necessary information for the CEO prior to meetings and events. 13_Handle all purchasing contracts with our external suppliers. 14_Support the HR with the submission of the monthly attendance sheet and interviewing process. 15_Support the Sales team with the submission of the report from the CRM system. 16_Organizing and attending meetings: take MOM and report them within 24 hours then store/ file them for easy access and review. 17_Typing, Compiling, and preparing reports, presentations, and correspondence. 18_Overseeing other administrative functions in the company.
Travel AdvisorFull Time
Jul 2017 - May 2018 -10 months
- Job Details:Handling Canadian customers' reservations all over the world. Assisting customers in booking flights, Hotels and Car rentals. Qualify the customer’s need and budget and assist them with finding the most suitable options. Use promotional techniques to upsell insurance, upgrade class of service, seat request and other travel services. Meet internal Productivity and Attendance/Adherence KPIs. Meet internal Quality standards. Meet revenue and Sales targets.
Customer Support AdvisorInternship
Oct 2015 - Mar 2016 -5 months
- Job Details:Manage large amounts of incoming phone calls. Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools. Meet personal/customer service team targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage with customers. Assist with placement of orders, refunds, or exchanges. Take payment information and other pertinent information such as addresses and phone numbers. Answer questions about warranties or terms of sale
Education
Bachelor's Degree in textile engineering and designing
Helwan UniversityJan 2012 - Jan 2017 - 5 yr
High School - Thanaweya Amma
Amoun Private SchoolJan 2012
Achievements
i was a judo player for more than 15 years and i used to represent the national team in so many competitions (national, arab and international) along to winning more than 50 golden medals , 2 silver medals and 1 bronze medal. in addition to all that i got my second black belt degree in 2017 with high degrees and excellence .
Languages
English
Advanced
Training & Certifications
english
ministry of defence language institute·2014piano
kethara,integrated care society·2013