Yassir Abaker

Operation Agent at Martti

Cairo, Egypt

Martti

Sep 2024 - Present -10 months

Egypt

Job Details:Assisted customers with providing the required interpreters for patients. Answered incoming calls and responded to customer inquiries. Processed customer orders and returns efficiently. Handled emergency calls with efficiency and quick response. Updated customer information in the database. Identified and escalated complex issues to higher-level support. Communicated effectively with team members and supervisors. Provided feedback on recurring issues to improve processes. Adhered to company policies and procedures. Ensured compliance with legal and regulatory requirements.

Datalytics

Jan 2024 - Jun 2024 -5 months

Egypt

Job Details:Identified and reached out to potential clients. Developed and maintained relationships with clients to understand their legal needs. Detected potential clients to renegotiate terms and conditions of their MCA loans.

Teleperformance

Feb 2023 - Dec 2023 -10 months

Egypt

Job Details:Responded to customer inquiries via phone, email, and chat, providing timely and accurate information. Resolved customer complaints and issues, ensuring customer satisfaction. Maintained detailed records of customer interactions. Collaborated with team members to improve customer service processes and outcomes. Ensured collecting all the information required for the call sheet. Provided technical support and follow-up with customers. Handled an average of [x] escalations per day, engaging with customers in a friendly, courteous, and professional manner.