Yassin Nuru

Operations ManagerFull Time

• Job Details:• Developed and implemented operational policies, procedures, and workflows to enhance efficiency, scalability, and overall performance. • Managed day-to-day operations, ensuring the seamless delivery of solutions and services to clients while maintaining high-quality standards. • Ensured compliance with all applicable regulations, industry standards, and internal policies to mitigate risks and maintain operational integrity. • Collaborated with compliance teams to proactively address risks, ensuring proper documentation, reporting, and adherence to regulations. • Led recruitment, training, and management of the operations team, ensuring alignment with departmental and organizational objectives. • Set and tracked operational KPIs, providing insightful reports and recommendations to the Executive Committee for continuous improvement. • Conducted regular performance reviews (monthly, quarterly, annual) with departmental heads to foster individual growth, improve team performance, and achieve organizational goals. • Worked with customer service teams and department leaders to ensure high levels of client satisfaction and resolve any issues promptly. • Managed escalations, implementing effective solutions to prevent recurrence and improve client retention. • Collaborated across departments (sales, marketing, finance, IT) to ensure operations align with business objectives and drive company growth. • Oversaw relationships with external partners, vendors, and service providers, ensuring high-quality, cost-effective solutions. • Internal Workflow Optimization, Implemented targeted improvements to streamline operational workflows, reducing inefficiencies and enhancing overall service delivery. Led the development and integration of CRM systems and internal platforms, driving a more efficient, customer-centric approach to meet business and client needs. • Spearheaded the development and successful launch of AW Holding's new websites and logos, enhancing brand identity and ensuring consistency across platforms. • Managed ad-hoc projects, ensuring alignment with organizational goals and delivering results on time.