Yassin Salah Beidas

Front Office Shift Manager in Ericsson Managed Services- Etisalat accountFull Time

• Job Details:• To be responsible for leading the Network Surveillance work to fulfill the performance levels within the shift. • To perform shift change procedures. • Setting career progression plan for employees according to their competence level. • To co-ordinates activities due to alarm or event within Network Surveillance unit. • To be responsible for interfaces towards other departments. • Assist Management in managing crisis during incident occurrence. • Change request Audit and be sure that FO team is managing CR procedures. • Audit on all team members and be sure that FO SLA and KPIs are fulfilled • To be responsible to manage SLA KPI and PI. • To perform audit and ensure health check to make sure all incidents has been recorded by shift engineers. • To control that the Network Surveillance unit follows Escalation process. • To ensure good communication and information flow between staffs. • To escalate the service affecting problems to higher management as per defined processes. • To co-ordinate change request implementation within Network Surveillance unit. • Multivendor Handling (Ericsson, ZTE,Huawei,Intracom,Alcatel, Proxim, SIEA,Cisco, Juniper). • Ensure FO team to do Data collection & 24 hours monitoring

Front Office Access Leader in Ericsson Managed Services- Etisalat accountFull Time

• Job Details:• 1’st Level Support for any Transmission problem using Mini-link Manager, ADM Manager Tools and SOEM (Service over Microwave). • 1’st Level Support for any problem Regarding the 2G, 3G and 4G Network. • Familiar in using Moshell , WinFiol, U2000 and Netnummen. • Take full responsibility for resource alarm monitoring and alarm management 24/7(2G, 3G, BSC, RNC) to meet the required KPI. • Network Surveillance, operation and maintenance in cellular network in NMT 900 standard (TDMA) and GSM (900/1800), WCDMA (we are using surveillance 3G networks (WCDMA)). Responsibility & experience in monitoring, analyzing & correcting incoming alarms and service. • Fault Reporting, corresponding with field maintenance, daily, weekly fault reporting, customer service support; troubleshooting, manual backup. • Using applications of OSS for surveillance (Alarm Status Matrix and Alarm List Viewer, Command Handling Terminal (CHA), Operations Procedure Support (OPS), AXE Library Explorer (ALEX) Alarm log Browser- searching alarm history for NE or sites). • Trouble Ticket Handling. • Own Outage SMS Notifications and updates with respect to critical incidents.