Yassin Ahmed

Sales Engineer

• Job Details:Identified business opportunities and improved sales of diesel generator units. Initiated and nurtured customer relationships, addressing inquiries and providing technical insights. Developed and executed strategic sales plans, achieving and exceeding sales targets. Coordinated service requests and collaborated with field service engineers for seamless customer support. Engaged with the technical support team to reactively troubleshoot and resolve customer issues. Maintained meticulous service records and documentation, ensuring accurate tracking of customer interactions. Conducted customer satisfaction surveys, analyzed feedback, and implemented improvements to enhance service quality.

Service Engineer Trainee

• Job Details:Collaborated with technicians to ensure high-quality vehicle service and repairs. Conducted safety inspections, oil changes, and basic maintenance tasks. Used service and spare-parts manuals to maintain technical work quality. Reported machinery defects and maintained operational safety standards. Supported quality assurance processes and technical documentation.