Yasser Mohamed Reda

IT SpecialistFull Time

• Job Details:Office duties (Server/Network/User side): • Effective time management to support local servers running Microsoft products (Win2008/2012, AD, DNS, DHCP, Exchange 2007, TMG 2010, and SQL server 2008) • Proactive monitoring and effective troubleshooting to maintain CISCO switches, router, access points and firewall • Customer service attitude offering local/remote support for 60+ users in 5 national branches • Very good reporting skills escalating complicated cases to regional/global level Customer side duties (Laboratory Information Systems): • Business oriented and customer focused during installation, configuration, testing and operation of Roche IT business solutions • Excellent training skills introducing guidance for Roche customers staff dealing with newly implemented IT solutions • Preventive maintenance for support and adaptation for Roche IT business solutions • Very good communication skills joining international teams in business IT projects

System Administrator (Part time)Full Time

• Job Details:• Managing 3 networked labs each of 15 PC’s • Active Directory, DHCP, DNS and configuration • Monitoring server and network performance for best operation • Maintain user accounts, allocations of disk space, and access to resources