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Yasser Hassan Hanafi

Tour Guide (English- Swedish) at Freelance

Masr Al Qadima, Cairo, Egypt

Work Experience

  • Tour Leader Guide, Intrepid TravelFreelance / Project

    Intrepid Travel

    Jun 2023 - Present -2 yrs, 1 month

    Egypt

    • Job Details:• Deliver a high level of customer service and traveler satisfaction. • Provide leadership for travelers and responsible for their well-being. • Increase their knowledge about the visited country, its culture, religion, current affairs, environment, etc. • Act as day-to-day guide in all Pharaonic, Islamic, Coptic, Greco-Roman, modern sightseeing, interpreter and manager of the group. • Deal directly with the travelers' issues and concerns, ensuring that passenger satisfaction is effectively achieved. • Maintain the established travel itinerary as closely as possible, making changes only when necessary. • Make reservations for accommodation, transportation and activities as required. • Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided. • Provide a report for each trip, in the requested format.
  • HR Data Specialist (Nordics, Unilever)Full Time

    Unilever

    Mar 2021 - Sep 2022 -1 yr, 6 months

    Egypt , Cairo

    • Job Details:• Delivering HR analytical insights to improve overall operational effectiveness using HR systems and analytical tools i.e Workday SME • Handling transactions on the system ( i.e. position creation, supervisory org change etc) • Workday expertise in standard reporting and educating the business on analytics. • Workday data management and accuracy. • Regular/ Mandatory/ monthly Reports.
  • Agency manager (SWEDISH)Full Time

    Bigo Global technology

    Feb 2020 - Aug 2020 -6 months

    Egypt , Cairo

    • Job Details:Worked as account and agency manager in Bigo Live Sweden who is resposble for the Scandinavian part in the App
  • Tour Guide (English- Swedish)Freelance / Project

    Freelance

    Aug 2018 - Present -6 yrs, 11 months

    • Education

      • Faculty of Tourism and Hotels , Guidance Dep , in Guidance

        Helwan University

        Jan 2009 - Jan 2013 - 4 yr

      • Tourism Guidance in Egyptology

        Helwan University

        Jan 2009 - Jan 2013 - 4 yr

      • High School - Thanaweya Amma

        El malek el saleh

        Jan 2009 

      Skills

      • Tourism
      • Hotel Reservations system
      • Hospitality
      • Negotiation
      • Hotel Accommodation
      • Microsoft Office
      • Sales
      • Computer Skills
      • Customer Service
      • Customer Care

      Languages

      • Swedish

        Fluent
      • English

        Fluent
      • Arabic

        Fluent

      Training & Certifications

      • Swedish Language

        Scandinavian Culture Center·2013
      • Soft skills , PC skills , BPO Industry

        EDU Egypt (ITI)·2013
      • EDU Egypt (ITI)

        Information Technology Institute·2013
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