Yasser Tayseer

IT Projects & MS-CRM365 & SAP C4C ManagerFull Time

• Job Details:• Deliver undertaken Projects/Program within time, cost and agreed on quality level • Enhance resources utilization almost by 50% and complete all business change backlog. • Enable business teams/departments to realize the IT delivered service improvements. • Liaise with key stakeholders to develop and implement an IT strategy • Provide training services for all supported business systems and applications. • Evaluate, restructure, motivate and guiding IT Team. • Provide Directors with monthly reports into IT issues and performance. • Facilitate customer resolution for escalated calls and engage the necessary technical support • Actively listen to the customer and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues • Support the internal IT Operations with regards to user troubleshooting, new user setup and networking. • Motivate the team through coaching, career planning and setting educational objectives • Actively listen to the customer and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues.

IT Section Head (Madinaty, El-Rehab) 2011-2015Full Time

• Job Details:• Strengthening the IT infrastructure through to implementing new Technologies. • Manage the IT budgets and expenditure on hardware and software. • Managing a team of over 22 IT staff on sites. • Performing routine audits of systems and software. • Responsible for hardware and software installation, maintenance and repair • Management of server software and associated backup routines. • Responsible for the recruitment and training of new staff. • Managing the internal & hosted network infrastructure including: firewalls, servers, switches

System Admin (Madinaty, El-Rehab) 2009-2011Full Time

• Job Details:• Team Leader • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. • Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly. • Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed. • Perform routine/scheduled audits of the systems, including all backups. • Planned, implemented, and maintained a Windows domain-based infrastructure