Basic Info

Yasser El Batal

7 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Senior Monitor/Research Analyst at Carma, Egypt

Experience Details

Senior Monitor/Research Analyst

Administration, Analyst/Research

Experienced (Non-Manager)

N/A


Company Details

Carma, Egypt (multinational)

Egypt

More than 1000 employees

Market Research

N/A

Jun 2017 to present (5 months)
Business Analyst /Administration at SPI Cinemas, India.

Experience Details

Business Analyst /Administration

Project/Program Management

Experienced (Non-Manager)

Business Modelling
Industry and Competitor Research Analysis
Marketing and Communication Planning
Operation Planning
Vendor and Partnership Development
Community Development
Target Audience Surveys


Company Details

SPI Cinemas, India.

Chennai, India

More than 1000 employees

Market Research

N/A

Jan 2017 to May 2017 (4 months)
RMA Project manager at ECS_distribution

Experience Details

RMA Project manager

Sales/Retail, Quality, Logistics/Supply Chain

Manager

• Responsible for the day-to-day running of the section. The focus is improving the commercial performance of the section by decreasing its turnover, maximizing sales & providing customers with a positive experience.
• Increased profits by 000,000 $ by spearheading a new RMA loyalty program from industry leaders: Western digital, Seagate, Asus and currently initiating a new product.
• Reduced and controlled company expenses by Decreased flash memory return percentage from 0.2 % 0.03% by 2015(Within one year) by Improved the RMA products life cycle process.
• Reduced and controlled company expenses by Negotiated /approved shipping rates, credits and discounts.
• Prepared RMA credits releases reports, quarter/annual performance reports and other financial performance reports.
• Monitored the daily operations of products acceptance and manage customers’ inquiries and escalations.
• Collaborated with business development, customer service and sales Departments to achieve [Customer Satisfaction.
• Conducted research to address customer concerns.
• Created cases and claims for damaged, lost or displaced packages.
• Conducted ongoing reviews of all 12 products systems to achieve warranty Control.
• Planned and conducted [2] staff training per two months, with an emphasis on RMA activities.
• Created quarter/annual performance reports in Microsoft excel charting the progress to stakeholders of department deliverable and forecasting analysis for new business opportunities.
• Collaborated with sales account managers, product managers with required training and after sales support.


Company Details

ECS_distribution

Egypt

N/A

Telecommunications, Retail

Ecsonlinestore.com

Jul 2014 to Nov 2016 (2 years 4 months)
Co-founder, FMCG-Kayan food and beverage at FMCG-Kayan food and beverage

Experience Details

Co-founder, FMCG-Kayan food and beverage

Sales/Retail, Hospitality/Hotels/Food Services, Analyst/Research

Manager

• Plan, Organize, and achieve set targets through current and new clients
• Generated repeat sales through exceptional customer service in haram area.
• Planned budgets authorized Examined merchandise to verify that it correctly priced and displayed.
• Payments, and merchandise returns.


Company Details

FMCG-Kayan food and beverage

Giza, Egypt

1-10 employees

FMCG

N/A

Jul 2013 to Dec 2014 (1 year 5 months)
Network Administrator-Associate Operation Manager at Emerging Media UK

Experience Details

Network Administrator-Associate Operation Manager

IT/Software Development, Installation/Maintenance/Repair, Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Emerging Media UK (multinational)

Cairo, Egypt

101-500 employees

Marketing and Advertising, Market Research

http://www.emerging-media.co.uk/index.html#about_us

Jan 2013 to Jul 2014 (1 year 6 months)
Senior Technical Advisor at Soft- Trend

Experience Details

Senior Technical Advisor

Installation/Maintenance/Repair, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Soft- Trend

Cairo, Egypt

11-50 employees

Information Technology Services

http://www.soft-trend.com/

Jan 2013 to May 2013 (4 months)
Http://www.soft-trend.com/ at IST- Networks

Experience Details

Http://www.soft-trend.com/

Installation/Maintenance/Repair, Customer Service/Support

Entry Level

N/A


Company Details

IST- Networks

Cairo, Egypt

51-100 employees

Information Technology Services

http://www.istnetworks.com/

Jun 2012 to Dec 2012 (6 months)
ADSL Technical Support at Vodafone

Experience Details

ADSL Technical Support

Customer Service/Support, Installation/Maintenance/Repair

Entry Level

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www. Vodafone.com

Jan 2011 to Feb 2012 (1 year 1 month)
PSM Induction and training program (intern) at Orange Business Services

Experience Details

PSM Induction and training program (intern)

Customer Service/Support, Installation/Maintenance/Repair, IT/Software Development

Student

N/A


Company Details

Orange Business Services

Cairo, Egypt

More than 1000 employees

Internet/E-commerce, Telecommunications

WWW.orange.com

Aug 2010 to Nov 2010 (3 months)

Achievements


ESTJ personality with continuous development plan .

Education

Technical Diploma in PMP

Education Details

Technical Diploma

PMP

Project Management Institute, Egypt

Not specified

PMP

Setting for the exam 2016

Project Management Institute
2015 - 2016
College Diploma in Marketing/Marketing Management

Education Details

College Diploma

Marketing/Marketing Management, General, Human resource

http://brooklyninstitute.us/, Egypt

B / Very Good / 75 - 85%

N/A

• Business Administration and General Management, • Marketing Management " marketing project " • Human Resource Management • Accounting and Financial Management • Islamic finance

http://brooklyninstitute.us/
2012 - 2014
Technical Diploma in Project Management

Education Details

Technical Diploma

Project Management

Independent Coursework and Workshops, Egypt

Not specified

• Microsoft 365, windows serve

Microsoft 365, windows server

Independent Coursework and Workshops
2010 - 2013
BS.c in Electronics

Education Details

BS.c

Electronics, Telecommunications and Automatic Control Engineering Department.

10th Ramadan Technology High Institute, Egypt

B / Very Good / 75 - 85%

N/A

N/A

10th Ramadan Technology High Institute
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orman experimental school

Egypt

2005

B / Very Good / 75 - 85%

N/A

orman experimental school
2005

Certifications

Certificate details

Cisco Certified Network Associate (CCNA)

Jan 2010

N/A

N/A

N/A

CISCO

N/A

Certificate details

Cisco Certified Network Associate Voice (CCNA Voice)

Feb 2011

N/A

N/A

N/A

N/A

Certificate details

Sonic WALL Security Administrator

Feb 2012

N/A

N/A

N/A

N/A

Certificate details

UNIX Fundamentals Certified

Oct 2010

N/A

N/A

N/A

N/A

Certificate details

Information Technology Essentials Certified

Sep 2009

N/A

N/A

N/A

N/A

Certificate details

Intel Technology Expert,S2B&S2C;

Sep 2015

N/A

N/A

N/A

N/A

Certificate details

Dell Cloud Essential partner

Dec 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

PMP

Mar 2013

Talent Academy

PMP

Training/Course Details

MBA mini

Sep 2013

Brooklyn Academy Egypt

N/A

Training/Course Details

Entrepreneurship and strategic management

Jan 2014

Canadian Academy for Technology Management Science

N/A

Training/Course Details

ICDL Microsoft excel

Mar 2008

ICDL Microsoft excel

N/A

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Last update 1 days ago.

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Profile Skills and Keywords

ADSL Technical SupportAdministrationArabicBusiness Analyst /AdministrationBusiness DevelopmentBusiness PlanningBusiness-orientedCarma, EgyptCisco Certified Network Associate (CCNA)Cisco Certified Network Associate Voice (CCNA Voice)Co-founder, FMCG-Kayan Food And BeverageCustomer ServiceDell Cloud Essential PartnerE-commerceElectronicsEmerging Media UKEnglishEntrepreneurEntrepreneurship And Strategic ManagementFMCGFood ServicesGeneralHospitalityHttp://www.soft-trend.com/Human ResourceICDL Microsoft ExcelITInformation Technology Essentials CertifiedInformation Technology ServicesInstallationIntel Technology Expert,S2B&S2C;InternetLeaderLogisticsMBA MiniMaintenanceManagementMarket ResearchMarketing And AdvertisingMarketing/Marketing ManagementMicrosoft OfficeNetwork Administrator-Associate Operation ManagerPMPPSM Induction And Training ProgramPlannerPre-SalesProgram ManagementProjectProject CoordinationProject ManagementProject ManagmentQuality AssuranceQuality ControlRMA Project ManagerReading BooksRepairResearchRetailSalesSenior Monitor/Research AnalystSenior Technical AdvisorSoftware DevelopmentSonic WALL Security AdministratorSupportTeam PlayerTelecommunicationTelecommunicationsTelecommunications And Automatic Control Engineering Department.TransportationTravelUNIX Fundamentals CertifiedVOIPVodafoneWindsurf

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

VOIP

VOIP

: Advanced

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

3-5 years

Business Planning

Business Planning

: Advanced

: Extreme - I love it!

:

3-5 years

Telecommunication

Telecommunication

: Advanced

: Extreme - I love it!

:

3-5 years

PMP

PMP

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

project coordination

project coordination

: Expert

: Extreme - I love it!

:

More than 7 years

project managment

project managment

: Expert

: Extreme - I love it!

:

More than 7 years

telecommunication

telecommunication

: Expert

: Extreme - I love it!

:

3-5 years

Pre-Sales

Pre-Sales

: Advanced

: Extreme - I love it!

:

3-5 years

Voip

Voip

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Business-oriented, Entrepreneur, Team Player

Online Presence

https://www.linkedin.com/pub/yasser-el-batal/15/891/19b

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