Basic Info

Yasser Elbatal

4 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

RMA Project manager at ECS_distribution

Experience Details

RMA Project manager

Sales/Retail, Quality, Logistics/Supply Chain

Manager

• Responsible for the day-to-day running of the section. The focus is improving the commercial performance of the section by decreasing its turnover, maximizing sales & providing customers with a positive experience.
• Increased profits by 000,000 $ by spearheading a new RMA loyalty program from industry leaders: Western digital, Seagate, Asus and currently initiating a new product.
• Reduced and controlled company expenses by Decreased flash memory return percentage from 0.2 % 0.03% by 2015(Within one year) by Improved the RMA products life cycle process.
• Reduced and controlled company expenses by Negotiated /approved shipping rates, credits and discounts.
• Prepared RMA credits releases reports, quarter/annual performance reports and other financial performance reports.
• Monitored the daily operations of products acceptance and manage customers’ inquiries and escalations.
• Collaborated with business development, customer service and sales Departments to achieve [Customer Satisfaction.
• Conducted research to address customer concerns.
• Created cases and claims for damaged, lost or displaced packages.
• Conducted ongoing reviews of all 12 products systems to achieve warranty Control.
• Planned and conducted [2] staff training per two months, with an emphasis on RMA activities.
• Created quarter/annual performance reports in Microsoft excel charting the progress to stakeholders of department deliverable and forecasting analysis for new business opportunities.
• Collaborated with sales account managers, product managers with required training and after sales support.


Company Details

ECS_distribution

Egypt

N/A

Telecommunications, Retail

Ecsonlinestore.com

Jul 2014 to present (2 years 5 months)
Co-founder, FMCG-Kayan food and beverage at FMCG-Kayan food and beverage

Experience Details

Co-founder, FMCG-Kayan food and beverage

Sales/Retail, Hospitality/Hotels/Food Services, Analyst/Research

Manager

• Plan, Organize, and achieve set targets through current and new clients
• Generated repeat sales through exceptional customer service in haram area.
• Planned budgets authorized Examined merchandise to verify that it correctly priced and displayed.
• Payments, and merchandise returns.


Company Details

FMCG-Kayan food and beverage

Giza, Egypt

1-10 employees

FMCG

N/A

Jul 2013 to Dec 2014 (1 year 5 months)
Network Administrator-Associate Operation Manager at Emerging Media UK

Experience Details

Network Administrator-Associate Operation Manager

IT/Software Development, Installation/Maintenance/Repair, Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Emerging Media UK (multinational)

Cairo, Egypt

101-500 employees

Marketing and Advertising, Market Research

http://www.emerging-media.co.uk/index.html#about_us

Jan 2013 to Jul 2014 (1 year 6 months)
Senior Technical Advisor at Soft- Trend

Experience Details

Senior Technical Advisor

Installation/Maintenance/Repair, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Soft- Trend

Maadi, Cairo, Egypt

11-50 employees

Information Technology Services

http://www.soft-trend.com/

Jan 2013 to May 2013 (4 months)
Http://www.soft-trend.com/ at IST- Networks

Experience Details

Http://www.soft-trend.com/

Installation/Maintenance/Repair, Customer Service/Support

Entry Level

N/A


Company Details

IST- Networks

Sheraton, Egypt

51-100 employees

Information Technology Services

http://www.istnetworks.com/

Jun 2012 to Dec 2012 (6 months)
ADSL Technical Support at Vodafone

Experience Details

ADSL Technical Support

Customer Service/Support, Installation/Maintenance/Repair

Entry Level

N/A


Company Details

Vodafone (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

www. Vodafone.com

Jan 2011 to Feb 2012 (1 year 1 month)
PSM Induction and training program (intern) at Orange Business Services

Experience Details

PSM Induction and training program (intern)

Customer Service/Support, Installation/Maintenance/Repair, IT/Software Development

Student

N/A


Company Details

Orange Business Services

madint nasr, Egypt

More than 1000 employees

Internet/E-commerce, Telecommunications

WWW.orange.com

Aug 2010 to Nov 2010 (3 months)

Achievements


ESTJ personality with continuous development plan .

Education

Technical Diploma in PMP

Education Details

Technical Diploma

PMP

Project Management Institute, Egypt

Not specified

PMP

Setting for the exam 2016

Project Management Institute
2015 - 2016
College Diploma in Marketing/Marketing Management

Education Details

College Diploma

Marketing/Marketing Management, General, Human resource

http://brooklyninstitute.us/, Egypt

B / Very Good / 75 - 85%

N/A

• Business Administration and General Management, • Marketing Management " marketing project " • Human Resource Management • Accounting and Financial Management • Islamic finance

http://brooklyninstitute.us/
2012 - 2014
Technical Diploma in Project Management

Education Details

Technical Diploma

Project Management

Independent Coursework and Workshops, Egypt

Not specified

• Microsoft 365, windows serve

Microsoft 365, windows server

Independent Coursework and Workshops
2010 - 2013
BS.c in Electronics

Education Details

BS.c

Electronics, Telecommunications and Automatic Control Engineering Department.

10th Ramadan Technology High Institute, Egypt

B / Very Good / 75 - 85%

N/A

N/A

10th Ramadan Technology High Institute
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orman experimental school

Egypt

2005

B / Very Good / 75 - 85%

N/A

orman experimental school
2005

Certifications

Certificate details

Cisco Certified Network Associate (CCNA)

Jan 2010

N/A

N/A

N/A

CISCO

N/A

Certificate details

Cisco Certified Network Associate Voice (CCNA Voice)

Feb 2011

N/A

N/A

N/A

N/A

Certificate details

Sonic WALL Security Administrator

Feb 2012

N/A

N/A

N/A

N/A

Certificate details

UNIX Fundamentals Certified

Oct 2010

N/A

N/A

N/A

N/A

Certificate details

Information Technology Essentials Certified

Sep 2009

N/A

N/A

N/A

N/A

Certificate details

Intel Technology Expert,S2B&S2C;

Sep 2015

N/A

N/A

N/A

N/A

Certificate details

Dell Cloud Essential partner

Dec 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

PMP

Mar 2013

Talent Academy

PMP

Training/Course Details

MBA mini

Sep 2013

Brooklyn Academy Egypt

N/A

Training/Course Details

Entrepreneurship and strategic management

Jan 2014

Canadian Academy for Technology Management Science

N/A

Training/Course Details

ICDL Microsoft excel

Mar 2008

ICDL Microsoft excel

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

ADSL Technical SupportArabicBusiness DevelopmentBusiness PlanningBusiness-orientedCisco Certified Network Associate (CCNA)Cisco Certified Network Associate Voice (CCNA Voice)Co-founder, FMCG-Kayan Food And BeverageCustomer ServiceDell Cloud Essential PartnerE-commerceElectronicsEmerging Media UKEnglishEntrepreneurEntrepreneurship And Strategic ManagementFMCGFood ServicesGeneralHospitalityHttp://www.soft-trend.com/Human ResourceICDL Microsoft ExcelITInformation Technology Essentials CertifiedInformation Technology ServicesInstallationIntel Technology Expert,S2B&S2C;InternetLeaderLogisticsMBA MiniMaintenanceManagementMarket ResearchMarketing And AdvertisingMarketing/Marketing ManagementMicrosoft OfficeMultinational CompaniesNetwork Administrator-Associate Operation ManagerPMPPSM Induction And Training ProgramPlannerPre-SalesProject CoordinationProject ManagementProject ManagmentQuality AssuranceQuality ControlRMA Project ManagerReading BooksRepairResearchRetailSalesSenior Technical AdvisorSoftware DevelopmentSonic WALL Security AdministratorSupportTeam PlayerTelecommunicationTelecommunicationsTelecommunications And Automatic Control Engineering Department.TransportationUNIX Fundamentals CertifiedVOIPVodafoneWindsurf

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

VOIP

VOIP

: Advanced

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

3-5 years

Business Planning

Business Planning

: Advanced

: Extreme - I love it!

:

3-5 years

Telecommunication

Telecommunication

: Advanced

: Extreme - I love it!

:

3-5 years

PMP

PMP

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

project coordination

project coordination

: Expert

: Extreme - I love it!

:

3-5 years

telecommunication

telecommunication

: Expert

: Extreme - I love it!

:

3-5 years

project managment

project managment

: Advanced

: Extreme - I love it!

:

3-5 years

Pre-Sales

Pre-Sales

: Advanced

: Extreme - I love it!

:

3-5 years

Voip

Voip

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Business-oriented, Entrepreneur, Team Player

Online Presence

https://www.linkedin.com/pub/yasser-el-batal/15/891/19b

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