Yasser Mohamed Artima

Home Appliances Product ManagerFull Time

• Job Details:I am responsible for purchasing Home appliances goods , price negotiation with suppliers , outsourcing new suppliers , spare parts price list , shipment reconsilation , Creating specs and features for new products , following up defected parts and how to solve the issue with the supplier local and outside.

Return Material Authorization ManagerFull Time

• Job Details:Making RMA reports for defected items belongs to CAIRA LCD, CRT, LED TV’s. Pushing with CAIRA vendors and suppliers to get from them the spare parts needed for factory and service center. Follow up all CAIRA shipments until the factory receives the items. Process all customer requests to return material for repair Verify customer support level and code the RMA accordingly. Resolve daily discrepancies by interfacing with Customer Service, RMA Logistics and Operations Repair team. Identify trends in RMA requests either for a specific customer or for specific hardware items. Provide detailed RMA information to customers using reporting tools available. Provide RMA status and tracking information to customers. Recommend process changes to improve the overall return process . Track material due back from customers. Assist Customer Service with other customer requests as appropriate Handling RMA issues with vendors and sending them the required report for the needed spare parts & defected items. I was the link between CAIRA and INTEL and Microsoft in any technical issues related to notebooks & PC, s.