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Yasser Hassan

Customer Service Consultant

Nasr City, Cairo, Egypt

Work Experience

  • Customer Service ConsultantFull Time

    Concentrix

    Jun 2022 - Sep 2023 -1 yr, 3 months

    • Inventor - Private Business-Full Time

      Self Employed

      Jan 2009 - Jan 2019 -10 yrs

      • Job Details:To develop the weak areas in the modern industry to develop new products and services that to meet and exceed customer’s expectations about the services and products that are delivered. To research and resolve problems before they become crises, as well as troubleshooting product delivery and quality issues. Please find some of my innovations on ysrmhd.blogspot.com
    • Cabin CrewFull Time

      Etihad airways

      Dec 2005 - Oct 2007 -1 yr, 10 months

      United Arab Emirates , Abu Dhabi

      • Job Details:Responsible for the safety and welfare of all passengers and crew onboard. To represent the company in a professional manner and represent the country’s culture. I was promoted to work in premium class and I was issued a complement letter from the management. At the beginning of each flight, we were responsible for security checks before the flights, assist the customers to their seats, make final safety checks, distribute the in-flights entertainment headphones, hot towels, heat and distribute meals, collect of meals, service hot and cold drinks, attend any additional requests and make final safety checks for landing. I passed all courses related to cabin crew job such as : security curses, safety curses, first aid curse, dangerous good curse, CRM curse and other curses concern the customer services
    • SecretaryFull Time

      American Hospital Dubai

      May 2005 - Dec 2005 -7 months

      United Arab Emirates , Dubai

      • Job Details:As a secretary, I was responsible for the ENT(ear, nose and throat) , ophthalmology and neurology clinics, answering the phone calls, answer any inquiry, make booking for the doctors, care for the health insurance payments and responsible for day to day smooth work in the clinics.
    • Education

      • Bachelor's Degree

        The Egyptian Institution for Hotels and Tourism

        Jan 1993 - Jan 1997 - 4 yr

      • High School - Thanaweya Amma

        Oiaina secondary school

        Jan 1992 

      Activities

      • Football Player at Oiaina secondary school

        Student Activity

        Sep 1991 - May 1992 -8 months

      Achievements

      Used to write weekly articles in youm7.com about my trips during my work as cabin crew.

      Skills

      • Supervisor
      • Customer Support
      • Hospitality Management
      • Administration
      • Travel Advisor

      Languages

      • English

        Fluent
      • German

        Beginner

      Training & Certifications

      • GDS training

        Concentrix·2022
      • Customer service courses

        Concentrix·2022
      • Customer service course

        Teleperformance·2022
      • First class cabin service course

        Etihad airways·2006
      • Aircraft cabin course

        Etihad airways·2005
      • Cabin safety course

        Qatar airways·2003
      • Fire fighting course

        Qatar airways·2003
      • CRM course

        Qatar airways·2003
      • Aircraft licence course

        Qatar airways·2003
      • Customer service course

        Qatar airways·2003
      • Airline safety and security course

        Qatar airways·2003
      • First aid course

        Qatar airways·2003
      • English Language

        British council Dubai·2002
      • Training section manager course

        Carrefour Dubai·2002
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