
Yasser Hassan
Customer Service Consultant
Nasr City, Cairo, EgyptWork Experience
Inventor - Private Business-Full Time
Self Employed
Jan 2009 - Jan 2019 -10 yrs
- Job Details:To develop the weak areas in the modern industry to develop new products and services that to meet and exceed customer’s expectations about the services and products that are delivered. To research and resolve problems before they become crises, as well as troubleshooting product delivery and quality issues. Please find some of my innovations on ysrmhd.blogspot.com
Cabin CrewFull Time
Etihad airways
Dec 2005 - Oct 2007 -1 yr, 10 months
United Arab Emirates , Abu Dhabi
- Job Details:Responsible for the safety and welfare of all passengers and crew onboard. To represent the company in a professional manner and represent the country’s culture. I was promoted to work in premium class and I was issued a complement letter from the management. At the beginning of each flight, we were responsible for security checks before the flights, assist the customers to their seats, make final safety checks, distribute the in-flights entertainment headphones, hot towels, heat and distribute meals, collect of meals, service hot and cold drinks, attend any additional requests and make final safety checks for landing. I passed all courses related to cabin crew job such as : security curses, safety curses, first aid curse, dangerous good curse, CRM curse and other curses concern the customer services
SecretaryFull Time
American Hospital Dubai
May 2005 - Dec 2005 -7 months
United Arab Emirates , Dubai
- Job Details:As a secretary, I was responsible for the ENT(ear, nose and throat) , ophthalmology and neurology clinics, answering the phone calls, answer any inquiry, make booking for the doctors, care for the health insurance payments and responsible for day to day smooth work in the clinics.
Education
Bachelor's Degree
The Egyptian Institution for Hotels and TourismJan 1993 - Jan 1997 - 4 yr
High School - Thanaweya Amma
Oiaina secondary schoolJan 1992
Activities
Football Player at Oiaina secondary school
Student Activity
Sep 1991 - May 1992 -8 months
Achievements
Used to write weekly articles in youm7.com about my trips during my work as cabin crew.
Languages
English
FluentGerman
Beginner
Training & Certifications
GDS training
Concentrix·2022Customer service courses
Concentrix·2022Customer service course
Teleperformance·2022First class cabin service course
Etihad airways·2006Aircraft cabin course
Etihad airways·2005Cabin safety course
Qatar airways·2003Fire fighting course
Qatar airways·2003CRM course
Qatar airways·2003Aircraft licence course
Qatar airways·2003Customer service course
Qatar airways·2003Airline safety and security course
Qatar airways·2003First aid course
Qatar airways·2003English Language
British council Dubai·2002Training section manager course
Carrefour Dubai·2002