Yasser Ismail Mikkawy

Atheel Cc

• Senior IT SpecialistFull Time

  May 2022 - Present -3 yrs, 2 months

  Egypt , Cairo

  • Job Details:Supports the whole group employees through remote access (tickets handling). • Following up and handling daily Problems and complaints such as servers’ Issues, Computers, Wireless and other IT equipment. • Installing and configuring computer hardware, software networks, printers, and scanners. • Maintain Internet ADSL, Fiber and Leased Lines with ISP and Telecom Egypt. • Support the HQ and Branches' Network Infrastructure including, Routers, and Switches installation and configuration. • Active Directory Operation like DNS, DHCP. • Creating Users and Groups with permissions. • Group Policy to Users Net Support and Window Server. • Understanding of IT cabling techniques and Equipment (Routers, Switches, etc.) • Brief Knowledge about Routers, Switches, Servers and Storages. • An understanding of other data communication and document processing technologies and systems and their integration with Information Systems. • Solving infrastructure faults are resolved within the prescribed SLA times. • Working on VoIP Server Manage Groups and Users to give them the suitable access. • ManageandcreatingExtensionsforAgents. • Creating and Update queues and IVR. • Worked on firewall Sophos XG interface, Zones and WAN Link Manager. • Manage Firewall rules and Web Polices. • Manage STAS and Sessions of Users. • Kaspersky knowledge allow applications. • Troubleshoot License, update and scan.
• It SpecialistFull Time

  Sep 2021 - Present -3 yrs, 10 months

  Egypt , Cairo