Yasser Ahmed Metwally

Application Support EngineerFull Time

• Job Details:Application Support Engineer Al-Haya Medical Company, Riyadh, Saudi Arabia • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows. • Collaborated with developers, analysts and project managers to expedite incident resolutions. • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.

ERP SCM ConsultantFull Time

• Job Details:Oracle App Functional Consultant Al-Haya Medical Company, Riyadh, Saudi Arabia Monitored technology use and program functionality, updating programs and making changes to enhance output. • Prioritized projects and project tasks depending upon key milestones and deadline dates. • Determined areas for improvement and implemented processes to alleviate problems. • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions. • Supervised [2] employees during projects, identifying areas in need of improvement and implementing plans to rectify issues. • Studied corrections from senior engineers to learn and grow professionally. • Controlled engineering activities to maintain work standards, adhere to timelines and meet the targets. • Consulted with other disciplines and clients to resolve issues effectively.