Yasser Yehia Raouf

Senior Customer Success SpecialistFull Time

Loyalty Program ManagerFull Time

• Job Details:• Launched Jumia’s loyalty program (Jumia Rewards) • Developed page design, program structure, and terms & conditions • Creating content material on a weekly basis for marketing communication & campaigns • Developed points addition reports based on customers purchase • Managing daily operation of adding rewards to customers wallets

Regional Community ManagerFull Time

• Job Details:Handled user reviews about "Jumia" mobile applications (Mall, Pay, Food) through: - Responding to user’s inquiries from two application platforms (Google Playstore and AppStore) - Immediate reporting of major cases that need instant attention - Preparing a weekly report about reviews statistics and major issues that need technical repair - Reporting country-specific issues to the concerned departments in that country