Yasser Farouk

Legal & Collection Manager

• Job Details:Develop and implement collection strategies to maximize recovery of outstanding debts. Lead and supervise the collections team, providing guidance and support. Monitor and analyze collections performance metrics, making adjustments as necessary. Ensure compliance with all relevant financial regulations and laws. Negotiate payment arrangements and settlements with clients and external partners. Maintain accurate records of all collections activities and communications. Collaborate with other departments to resolve billing disputes and customer service issues. Develop and maintain policies and procedures for the collections department. Provide regular reports and updates to senior management on collections performance and challenges.

Dept Collection Team Leader

• Job Details:Ensure monthly reports are prepared and where necessary appropriately distributed. Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Use and maintain Netsuite to manage data, disputes, email/phone correspondence, notes, for assigned portfolio. Create reports necessary to reconcile accounts and to report to management the status of accounts including producing and analyzing aging reports and assigned ledger, team metrics.

Team Leader

• Job Details:Lead and manage a team of collection agents. Set and monitor performance targets for the team. Provide training, support, and guidance to team members. Ensure compliance with company policies and regulatory requirements. Handle escalated customer issues and resolve in a timely manner. Analyze collection data to identify areas for improvement. Develop and implement strategies to improve collection efficiency. Prepare and present regular reports on team performance.