Yasser Salah Abd El Khalek

Hsbc, Gsc Egypt

• Senior AML Investigator - Financial Crime ComplianceFull Time

  Mar 2017 - May 2019 -2 yrs, 2 months

  Egypt , Cairo

  • Job Details:• Validating Cases and unusual Activity reports raised by previous Lines of Investigations. • Review transaction monitoring alerts generated by NORKOM and conduct appropriate investigations. • Research, evaluate and analyze transactions to understand the nature of the activity and identify significant trends for terrorist financing and money laundering patterns. • Summaries findings in a manner that facilitates decision making, provide reporting and analytics to other internal and external parties as needed. • Escalate suspicious activity to the money laundering reporting officer (MLRO). • Co-ordinate with AML teams across functions/LOBs to resolve AML related matters. • Raise any potential PEP (Politically Exposed Person), Sanctions or negative fact hit/adverse information case not yet identified as per the procedure • Process requests from other departments as required
• AML Investigator - Financial Crime ComplianceFull Time

  Jul 2016 - Mar 2017 -8 months

  Egypt , Cairo

  • Job Details:Maintain a comprehensive understanding of and ensure compliance with banking regulatory requirements, including local and U.S. laws, international regulations (such as OFAC, UN, EU, HM Treasury Office), and industry standards and best practices. • Investigate alerts generated by the FCC screening systems by reviewing KYC and client documentation stored in the scanning database and other systems. • Communicate with the Relationship Manager (RM) as needed to obtain additional information or documentation and verify the information provided. • Ensure alerts are closed with thorough and documented explanations within the planned schedule. • Raise any cases involving potential PEP (Politically Exposed Person), sanctions, or negative information/adverse hits as per procedure. • Promptly close eligible alerts that are not deemed to pose any FCC risk. • Ensure that all investigations adhere to HSBC’s global standards, policies, and procedures. • Process requests from other departments as required. • Perform required sanctions screening and coordinate any enhanced due diligence requirements with internal teams. • Share identified AML/Counter-Terrorism Financing (CTF) typologies consistently and appropriately with AMli and HSBC Operating Services and Technologies (HOST) Operations.
• Team Manager - Contact CenterFull Time

  Mar 2014 - Jul 2016 -2 yrs, 4 months

  Egypt , Cairo

  • Job Details:Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations, reviewing the performance of staff, identifying training needs and planning training sessions, Motivate and encourage agents through positive communication and feedback. • Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes. • Organizing staffing, including shift patterns and the number of staff required to meet demand. • Recording statistics, user rates and the performance levels of the center and preparing reports. • Reviewing the performance of staff, identifying training needs and planning training sessions. • Monitoring random calls to improve quality, minimize errors and track operative performance. • Maintaining up-to-date knowledge of industry developments and involvement in networks. • Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues. • Ensuring all relevant communications, records and data are updated and recorded. • Setting and meeting performance targets for speed, efficiency, sales and quality. • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; • Improving customer service procedures, policies and standards for your organization or department. • Being involved in staff recruitment and appraisals.
• Customer Service Executive - Contact CenterFull Time

  Aug 2012 - Mar 2014 -1 yr, 7 months

  Egypt , Cairo

  • Job Details:Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Update all customer’s demographics and contact details on system. • Working on Darwin system providing customer support for any Financial questions or complaints. • Working on HUB systems to track customer transactions and view Incoming and outgoing credit. • Dealing with Personal loans, Auto loans, Credit cards, TD’s, CD’s. • Do the calculations of transactions and educate customer about statements. • Calculate the Interest and charges applied to loans and credit cards. • Check and review all the escalated cases and assign it to the concern department and employees. • Working side by side with branches to answer customers Inquiries and provide guidance when needed. • Educate customers with suitable products that would provide the most opportunities growth.