
Yasser Azmy
Channel Profitability Sr. Specialist at Vodafone Egypt
6th of October, Giza, EgyptWork Experience
channel fill and inventory Sr.Team leaderFull Time
Apr 2023 - Present -2 yrs, 3 months
Egypt , Giza
- Job Details:Manage vodafone stores channel fill across all products ( lines & Handsets & Accecoris) and manage inventory operation
Channel insight sr.team leaderFull Time
Sep 2021 - Present -3 yrs, 10 months
Egypt , Giza
- Job Details:Retail channel insights department with the below responsibilities, Retail stores target distribution for (GAs & Terminals & ADSL & Channel mix) Retail stuff KPIs calculations. Retail achievements across all layers (Agents, stores, Area, Regions, ....) Retail Stores profiling and analysis. ADSL insights and reporting for retail and TKA channels. Retail channel insights. Consumer sales analysis for recharge cards and ETU and consumer sales teams.
Channel Profitability Sr. SpecialistFull Time
Jan 2020 - Present -5 yrs, 6 months
Egypt , Giza
- Job Details:• Retail OPEX & Direct cost budget. • Retail business development projects. • Channel profitability monitoring and enhancement. • New business models assessment.
Trade Service Management Sr. SpecialistFull Time
Dec 2017 - Jan 2020 -2 yrs, 1 month
Egypt , Giza
- Job Details:Engaged in defining the VF-EG electronic payment strategy to achieve desired customer experience, distribution channel visibility and cost reduction benefits. • Defining and delivering the mobile payments project plan to increase e-Payment points, provide customer choice, flexibility, and reduce cost on existing channels. • Engaged in defining the product KPI’s, forecasts and technical requirements to support electronic payment expansion. • Engaged in Electronic payment methods channels management. • Engaged in Electronic Agents Selection & Hiring Process. • Development and lifecycle management of e-payment products & channels. • Lead and Manage the electronic channels. • Support and lead new features selection and implementation. • 3rd party Business Development relations. • Electronic Agents Account Management. • Steer and support Cross functional development of new and enhanced Propositions with commercial functions and all related stakeholders (including 3rd Parties). • Responsible for Customer & Channels requirements understanding to enhance Experience. • Responsible to design & ensure development of processes between 3rd parties and internal operational teams. • Support new product & channels development/delivery plans with all stakeholders. • Ensure that the availability of bill payment methods that suits all customer type needs. Support new bill payment products & channels development/delivery plans with all stakeholders. • Support Identification of opportunities and interactions with 3rd party/Vendors/ Billers/ Aggregators/Banks for diversifying product uses and enhancements. • Responsible on all airtime allocations and channel fill and all related activities. • Responsible on all payment & consumer sales Business Continuity Plans setting and execution. • Responsible on managing all airtime allocation & targets and it’s related reporting. • Identifying slow performing channels and regions and working on enhancing the efficiency of such channels. • Developing action plans across marketing and sales to achieve all product targets and KPI‘s. • Supporting the design and setup of the support model to suit the optimum customer experience. • Support the technical development of current available payment methods to ensure meeting customers needs. •Managing and Engaging with external electronic Agents and payment channels to maximize reach. • Review existing electronic agent’s contracts and manage new agent’s contracts to ensure Vodafone’s main objectives are met within the required financial requirements. • Interact with 3rd parties / Business partner (Banks, Agents, Distributors, Vendors, Aggregators, etc).
Sales Analysis SpecialistFull Time
Jan 2014 - Dec 2018 -4 yrs, 11 months
Egypt , Giza
- Job Details:Tracking new activation process sales quantity per dealer. • Tracking quality of the SIMs soled per dealer. • Analyzing the data of sales per region to find the weakness and strength points. • Creating a deep dive analysis per governorate to find the main reason behind weakness and strength Points. • Providing recommendations after present the trade status to support the down area to get up. • Presenting analysis show sales KPIs starting from regions level to governorates till districts. • Presenting analyses show sales KPIs from regional managers and area mangers till sales executives. • Creating mini analysis per sales channels and distributing to channel manager levels. • Tracking the shipment recharge status trend per day. • Analyzing the number of cards recharged and channel sell on trade. • Tracking recharge cards transactions between Vodafone and agents till last dealer received with quantity and value.
Work Force AnalystFull Time
- Job Details:Creating agents schedule shifts as per work need and agents requests to meet work objectives with agent’s requests in the same time. • Finding solutions to provide agents with weekly availability from his annual leave with no bad effect on work. Creating a new way to have total view for call center floor and track agents as we can know with this tool agent’s (Place on floor – Brake time duration – call duration) also we can find the available PCs on floor with no need to search on it manually. • Leading team leaders and agents to achieving SLA% of Etisalat UAE call center with the lowest number of agents to reduce coast. • Agents attrition tracking and analyze the reason behind it and finding solution help for the lowest attrition%. • Tracking Agents adherence (Login time, Brake time).
Work Force AnalystFull Time
May 2012 - Mar 2013 -10 months
Egypt , Cairo
- Job Details:Leading team leaders and agents to receive required number of calls per interval (30Min) during the 24Hr with the lowest volume of agents to reduce coast. • Agents attrition tracking. • Agent login time tracking. • Creating seats plan to avoid any PC shortage during 24Hr working.
Education
Bachelor's Degree in Business and accounting
Helwan UniversityJan 2011
Achievements
• Online E-voucher: Change Vodafone E-Voucher model from offline model to online model to reduce cost and operational work. • Vodafone Self-service machine: Digital machine provide our customers with Vodafone services such as ETU & Bill payment & ADSL subscription will cover our retail stores. • Product dispatches and supply: tracking and analysis tool to get full picture of our products. • New activation process: Tracking for SIMs activation which sold by all channels of sales all over Egypt regions and governorates. • Serialization project: it’s about tracking all recharge cards on our trade starting from get out from our warehouse till delivered to the end users.
Skills
Languages
English
Advanced