Yasser Mohamed Aman

Export Customer ServiceFull Time

• Job Details:1-Reciving orders from sales team + distributors 2-Coparinf their requsts by system SAP and validate these request from passing month and cheeking missing , delay , recived , shipment 3-Folling up by phone or mails plus reciving related invoices 4-resposable for returnes for customers by all distributors day by day 5-project support creting quatations , invoices 6-Marketing support , reporting , analysis stock level on SAP and with factories show rooms 7-Handling accounts distributors

Customer Care SpecialistFull Time

• Job Details:Using a computerized system, responds to customers’inquiries in a call center environment. Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to staff. Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

Technical support softwareFull Time

• Job Details:Working with customers/employees to identify devices problems and advising on the solution Logging and keeping records of customer/employee queries Analyzing call logs and spot common trends and underlying problems Updating self help documents so customers/employees can try to fix problems themselves . Working with field engineers to visit customers/employees if the problem is more serious Testing and fixing faulty equipment Promoting and selling new devices and accessories.