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Yasser Abobakr

Senior client Support Representative (chats/Emails) at ShipBlu

Shorouk City, Cairo, Egypt

Work Experience

  • Senior client Support Representative (chats/Emails)Full Time

    ShipBlu

    Jul 2021 - Present -4 yrs

    Egypt , Cairo

    • Customer Care AgentFull Time

      Sprint logistics for shipping

      Dec 2020 - Jul 2021 -7 months

      • Job Details:Responding to clients' inquiries - attracting new leads - contacting clients to determine receiving dates - posting ads on facebook - dealing with complaints - dealing with many CRM systems at the same time - responsible of social media chatting - sending incoming mail to each relevant department - receiving mail from all departments and responding to it - entering incoming shipments data - working on pending sheet - training new employees - communicating with branhes across Egypt to follow up shipments to work on the progres of work - follow up the full cycle of shipments and making sure that every shipment is taking the right steps
    • Customer care agentFull Time

      Mori . Co

      Feb 2019 - Nov 2019 -9 months

      • Job Details:Posting ads on facebook - dealing with complaints - dealing with many CRM systems at the same time - responsible of social media chatting - sending incoming mail to each relevant department - receiving mail from all departments and responding to it - data entry for some products - training new employees - communicating with branhes across Egypt to follow up orders to work on the progres of work - follow up the full cycle of orders and making sure that every order is taking the right steps - Responding to clients' inquiries - contacting clients to determine receiving dates
    • SupervisorFull Time

      Elwasyt newspapers

      Sep 2017 - Feb 2019 -1 yr, 5 months

      • Job Details:Responsible of distributing newspapers - Responsible for dividing work among employees - Responsible for developing plans for distribution throughout Cairo - Responsible for drawing maps of areas to be distributed in - Responsible for supervising distribution before during and after distribution is done - Ensure that the appropriate quantities arrive for every building - Responsible for employees' salaries
    • Education

      • Bachelor's Degree in Agriculture

        Cairo University (CU)

        Jan 2019 

      Skills

      • Customer Care
      • Customer Support
      • Microsoft Office
      • English
      • CRM
      • Administration

      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • German

        Beginner
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