YM
Yassen Magdy
Call Center Agent at National bank of egypt
Giza, Giza, EgyptWork Experience
Call Center RepresentativeFull Time
Orange Egypt
Jun 2019 - Sep 2020 -1 yr, 3 months
Egypt , Giza
- Job Details:-Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service -Educated customers how to use company systems, complete forms and obtain desired services -Following up the doctor's implantation and attend live cases. -Maintained high levels of customer satisfaction and retention by [Action] and [Action]. -I was acting as team leader in the last month and support assist on floor
Sales ManagerFull Time
Al-Ahram Automotive
Sep 2017 - May 2019 -1 yr, 8 months
Egypt , Giza
- Job Details: Suggesting suitable vehicles based on customer needs. Negotiating the final price for the sale. Completing the paperwork for each sale. Develops and implements agreed upon targets & selling plan which will meet both personal and business goals of expanding customer base in the sales area
Sales RepresentativeFull Time
- Job Details: Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise Maintained organized, presentable merchandise to drive continuous sales
Education
Bachelor's Degree in Accounting
New Cairo AcademyJan 2016 - Jan 2021 - 5 yr
High School - Thanaweya Amma
Ahmos language schoolJan 2015
Achievements
On 2019 i ranked no. 1 on the floor in the final appraisal On 2020 i found a system bug that cost the company a lot of money and we solved it and save many loses
Languages
Arabic
FluentEnglish
Advanced