Yassen Ebrahim Yassen Abdelrazek

Call Center RepresentativesFull Time

• Job Details:• Handled inbound and outbound calls to resolve customer issues and provide technical support. • I Achieved a customer satisfaction score (CSAT) exceeding 91% in 2024 by offering effective and personalized solutions. • I Achieved an Average Handling Time score (AHT) of 235 sec in 2024. • Reviewed banking transactions, opened accounts, addressed loan and credit card inquiries, and resolved technical issues related to mobile and internet banking and digital wallets. • Assisted with bank transfers, cash withdrawal issues, and deposits.

Call Center RepresentativesFull Time

• Job Details:• Managed customer calls and resolved issues quickly and effectively, focusing on banking systems and transaction processing. • Provided tailored solutions for account and card inquiries, as well as technical support. • Complied with goals related to data confidentiality and service quality

Assistant Branch ManagerFull Time

• Job Details:• Led a team of over 20 employees across various departments, including produce, meat, sales, cashier, delivery, and receiving. • Oversaw daily financial operations, including cash closure, financial reporting, and depositing funds through bank representatives. • Monitored product expiration and ensured the implementation of FIFO (First In, First Out) to improve inventory quality and minimize spoilage. • Enhanced customer satisfaction and loyalty by providing high-quality service and efficiently meeting customer needs.