Yasmin mohamed Yousef Mancey

Sales & Customer Service Specialist (Travel & Hospitality)Full Time

• Job Details:- Developed a customer-first mindset aligned with international airline standards. -Delivered personalized travel consultations, securing seamless journeys for clients while upholding Emirates-level hospitality standards. - Managed bookings, visa processes, and resolved travel issues, maintaining a 98%+ satisfaction rate. - Ensured compliance with safety and customer care protocols throughout all client engagements.

General ManagerFull Time

• Job Details:Found and build Penguin Preschool and Courses Center from the ground up, overseeing every detail of its establishment and growth. Handle cost accounting, profit analysis, and distribution, ensuring accurate financial reporting and efficient financial operations. Create detailed financial statements for end-of-year closure, providing essential data for accountants and financial oversight. Analyze local market trends to set competitive pricing for services and staff salaries, ensuring financial viability and competitiveness. Review and update curricula and educational materials to incorporate the latest teaching methods and standards. Collaborate with unions and government institutions to extend our services to their employees and families, enhancing community engagement. Maintain high standards of service quality, safety, and cleanliness, consistently striving to exceed client expectations. Implement and monitor rigorous safety, hygiene, and preventive measures to create a secure and pleasant environment. Direct a pre-graduation training program for educators, providing valuable insights and preparation for those entering the field or seeking further knowledge. Establish and manage a non-profit educational program in collaboration with the Catholic Church in Port Said, offering free education to children from underprivileged families.

English TutorFull Time

• Job Details:Offered individualized support to elementary and secondary school students, designing lessons to cater to their specific learning styles and needs. Improved students' reading and writing skills through engaging and interactive teaching methods, resulting in significant academic progress. Evaluated each student’s unique learning challenges and strengths, developing customized lesson plans to address their specific needs. Developed and utilized custom educational resources and activities to engage students and reinforce their understanding. Regularly monitored and assessed students' development, adapting teaching methods as necessary to ensure consistent improvement and success. Maintained open lines of communication with parents, providing detailed updates on student progress and collaborating on strategies to support their educational goals.