Basic Info
Yasmine Mohamed Rashad
3 years
New Cairo City, Egypt
Bachelor's Degree
Experienced
Work Experience
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Quality Assurance Executive at Raya Contact Center
Experience DetailsQuality Assurance Executive Customer Service/Support Entry Level
1. Monitoring Calls Company DetailsRaya Contact Center maadi, Egypt More than 1000 employees Consumer Services N/A
Dec 2015 to present (1 year 7 months)
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SME ( Subject Matter Expert ) at Raya contact center
Experience DetailsSME ( Subject Matter Expert ) Customer Service/Support, Quality Experienced (Non-Manager) Project Etisalat Misr Company DetailsRaya contact center Cairo, Egypt More than 1000 employees Consumer Services http://www.rayacc.com/
Jun 2014 to Dec 2015 (1 year 6 months)
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Customer service representative at Raya contact center
Experience DetailsCustomer service representative Customer Service/Support Entry Level Project Etisalat Misr Company DetailsRaya contact center Cairo, Egypt More than 1000 employees Consumer Services http://www.rayacc.com/
Dec 2013 to May 2014 (5 months)
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Achievements
Increased quality percentage from 60% to 94% during 3 months and supported the quality team.
Achieved 100% from the second month for 6 months.
Education
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Bachelor of Arts in Sociology
Education DetailsBachelor of Arts Sociology Cairo University, Egypt C / Good / 65 - 75% N/A N/A Cairo University
2009 - 2013
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Certifications
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ICDL
Dec 2011
Certificate detailsICDL Dec 2011 N/A N/A N/A
N/A |
Training and Courses
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Soft Skills at Raya
Dec 2013
Training/Course DetailsSoft Skills Dec 2013 Raya N/A |
Training/Course DetailsCoaching Effectiveness Aug 2016 Dale Carnegie Training How to coach your employees to peak performance. |
Training/Course DetailsTime & Stress Management Aug 2016 Dale Carnegie Training N/A |
Last update 11 days ago.
Profile Skills and Keywords
AdministrationArabicCoaching EffectivenessConsumer ServicesCustomer ServiceCustomer Service RepresentativeEnglishFamilyFriendsICDLInternetLeaderMicrosoft OfficeOrganizerProblem SolverQualityQuality AssuranceQuality Assurance ExecutiveQuality ControlReadingSME ( Subject Matter Expert )Siebel AppSociologySoft SkillsSupportSupportiveTeam PlayerTime & Stress ManagementTravellingSelf-assesed Skills
Tools and Technologies
Internet
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Siebel App
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Microsoft Office
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Fields of Expertise
Customer service
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Administration
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Quality
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Key Skills
Leader, Organizer, Problem Solver, Team Player, SupportiveOnline Presence
