Basic Info

Yasmine Mohamed Rashad

3 years

New Cairo City, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality Assurance Executive at Raya Contact Center

Experience Details

Quality Assurance Executive

Customer Service/Support

Entry Level

1. Monitoring Calls
2. Analysis
3. Reports


Company Details

Raya Contact Center

maadi, Egypt

More than 1000 employees

Consumer Services

N/A

Dec 2015 to present (1 year)
SME ( Subject Matter Expert ) at Raya contact center

Experience Details

SME ( Subject Matter Expert )

Customer Service/Support, Quality

Experienced (Non-Manager)

Project Etisalat Misr


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.rayacc.com/

Jun 2014 to Dec 2015 (1 year 6 months)
Customer service representative at Raya contact center

Experience Details

Customer service representative

Customer Service/Support

Entry Level

Project Etisalat Misr


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.rayacc.com/

Dec 2013 to May 2014 (5 months)

Achievements


Increased quality percentage from 60% to 94% during 3 months and supported the quality team.


Achieved 100% from the second month for 6 months.


Education

Bachelor of Arts in Sociology

Education Details

Bachelor of Arts

Sociology

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2009 - 2013

Certifications

ICDL
Dec 2011

Certificate details

ICDL

Dec 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Soft Skills

Dec 2013

Raya

N/A

Training/Course Details

Coaching Effectiveness

Aug 2016

Dale Carnegie Training

How to coach your employees to peak performance.

Training/Course Details

Time & Stress Management

Aug 2016

Dale Carnegie Training

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicCoaching EffectivenessConsumer ServicesCustomer ServiceCustomer Service RepresentativeEnglishFamilyFriendsICDLInternetLeaderMicrosoft OfficeOrganizerProblem SolverQualityQuality AssuranceQuality Assurance ExecutiveQuality ControlReadingSME ( Subject Matter Expert )Siebel AppSociologySoft SkillsSupportSupportiveTeam PlayerTime & Stress ManagementTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Siebel App

Siebel App

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Expert

: Extreme - I love it!

:

1-3 years

Quality

Quality

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Organizer, Problem Solver, Team Player, Supportive

Online Presence

https://www.facebook.com/jassmin.saad

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