YM

Yasmine Saad Mohamed Rashad

Quality Assurance Executive at Raya Contact Center

New Cairo, Cairo, Egypt

Work Experience

  • Quality Assurance ExecutiveFull Time

    Raya Contact Center

    Dec 2015 - Present -9 yrs, 7 months

    Egypt , Cairo

    • Job Details:1. Monitoring Calls 2. Analysis 3. Reports

  • SME ( Subject Matter Expert )Full Time

    Raya contact center

    Jun 2014 - Dec 2015 -1 yr, 6 months

    Egypt , Cairo

    • Job Details:Project Etisalat Misr

  • Customer service representativeFull Time

    Raya contact center

    Dec 2013 - May 2014 -5 months

    Egypt , Cairo

    • Job Details:Project Etisalat Misr

    • Education

    • Bachelor of Arts in Sociology

      Cairo University (CU)

      Jan 2009 - Jan 2013 - 4 yr

    Skills

    • Internet
    • Microsoft Office
    • Siebel App
    • Customer Service
    • Administration
    • quality

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • Coaching Effectiveness

      Dale Carnegie Training·2016

    • Time & Stress Management

      Dale Carnegie Training·2016

    • Soft Skills

      Raya·2013

    • ICDL

      2011
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