YR
Yasmine Alaa ElDin Refaie
Corporate Account Manager
Maadi, Cairo, EgyptWork Experience
Corporate Account ManagerFull Time
Vodafone Egypt
Jun 2001 - Oct 2013 -12 yrs, 4 months
Egypt , Cairo
- Job Details:• Using your bright telephone manner, the role of Customer Service Advisor is to delight corporate and business customers. Efficiently deal with day-to-day enquires and be the primary contact throughout the ordering process. An exciting position which may also incorporate purchasing of products. • The Customer Service Advisor will take and input telephone and written orders, maintain customer records, handle and resolve queries from customers. • Your advisory services will vary from product information, returns, online order system and invoicing. Additionally, provide back up to your external sales team in preparing quotations, formulating Excel spreadsheets.
Education
BSc in Chemical Engineering
Cairo University (CU)Jan 1994 - Jan 2000 - 6 yr
High School - Thanaweya Amma
Education Home Language School ( Dar Al Tarbeya)Jan 1994
Languages
English
FluentArabic
FluentFrench
Intermediate
Training & Certifications
Employee of the Month
Vodafone Egypt·2013Customer Care Training Soft Skills
Vodafone Egypt·2001