YR

Yasmine Alaa ElDin Refaie

Corporate Account Manager

Maadi, Cairo, Egypt

Work Experience

  • Corporate Account ManagerFull Time

    Vodafone Egypt

    Jun 2001 - Oct 2013 -12 yrs, 4 months

    Egypt , Cairo

    • Job Details:• Using your bright telephone manner, the role of Customer Service Advisor is to delight corporate and business customers. Efficiently deal with day-to-day enquires and be the primary contact throughout the ordering process. An exciting position which may also incorporate purchasing of products. • The Customer Service Advisor will take and input telephone and written orders, maintain customer records, handle and resolve queries from customers. • Your advisory services will vary from product information, returns, online order system and invoicing. Additionally, provide back up to your external sales team in preparing quotations, formulating Excel spreadsheets.
  • Education

    • BSc in Chemical Engineering

      Cairo University (CU)

      Jan 1994 - Jan 2000 - 6 yr

    • High School - Thanaweya Amma

      Education Home Language School ( Dar Al Tarbeya)

      Jan 1994 

    Skills

    • Microsoft Visio
    • Microsoft Office
    • GSM
    • Sales
    • service advisor
    • Microsoft Dynamics GP
    • Training

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Intermediate

    Training & Certifications

    • Employee of the Month

      Vodafone Egypt·2013
    • Customer Care Training Soft Skills

      Vodafone Egypt·2001
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