Basic Info

Yasmine Hussein

Less than 1 year

Cairo, Egypt

Master's Degree

Experienced

Work Experience

Customer Service Representative at HSBC Data Service Delivery

Experience Details

Customer Service Representative

Banking

Experienced (Non-Manager)

- Assisting different customer nationalities over the phone using Arabic & English languages serving 5 regions across the Middle East: Qatar, Jordan, Bahrain, Lebanon, & Oman.
- Handling & serving customers' inquiries & complaints.
- Cross-selling communication channels.
- Cross-selling close-ended products (bank accounts or cards).
- Educating the customers about new products & new product features.
- Advising the customers about the procedures & service level agreements about different inquiries.


Company Details

HSBC Data Service Delivery (multinational)

Smart Village. Giza, Egypt

More than 1000 employees

Banking

http://www.hsbc.com.eg/1/2/eg/

Mar 2014 to Oct 2014 (7 months)
Project Co-ordinator at Delta R.S. (RadioShack Egypt)

Experience Details

Project Co-ordinator

Project/Program Management

Entry Level

- Tracking & managing Vodafone One project vouchers.
- Assisting customer over the phone (mobile) with their inquiries regarding certain products that they would like to redeem.
- Checking the availability of these products in the inventory.
- Elaborating the features of these products further to the customers.
- Entering customers' data on the company's database using Groove & Excel Sheets.


Company Details

Delta R.S. (RadioShack Egypt) (multinational)

Dokki, Giza, Egypt

More than 1000 employees

Retail

https://radioshack.com.eg/en

Dec 2013 to Jan 2014 (1 month)

Education

MSc in Business Administration

Education Details

MSc

Business Administration

Cairo University, Commerce - English Section, Egypt

B / Very Good / 75 - 85%

- Research Lab - Research Methodology - Marketing - Finance - HR - Production - Statistics - Organizational Theory

N/A

Cairo University, Commerce - English Section
2014 - 2015
BSc in Business Administration

Education Details

BSc

Business Administration, Accounting

Faculty of Commerce - English Section, Cairo university, Egypt

C / Good / 65 - 75%

- Business Policies - Marketing - Banking Management - Production - Organizational Behavior - Introduction to Law - Statistics 1 & 2

N/A

Faculty of Commerce - English Section, Cairo university
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Joseph Language School - Zamalek

Egypt

2009

A / Excellent / 85 -100%

Scientific Section (Biology)

Saint Joseph Language School - Zamalek
2009

Training and Courses

Training/Course Details

PMP (Project Management Professional)

Jan 2014

NGC Academy

N/A

Training/Course Details

Mini-MBA (Master's of Business Administration)

Jun 2014

NGC Academy

Course consisting of several modules as: Finance, Sales, Marketing, HR, Project Management, etc.

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

AccountingAnalyticalArabicBankingBanking ManagementBooksBusiness AdministrationBusiness-orientedColoursCustomer Service RepresentativeCustomer-orientedDelta R.S. (RadioShack Egypt)Details-orientedDramasEducation TeachingEnglishFashion DesignFrenchHSBC Data Service DeliveryHuman ResoourcesKoreanMagazinesMicrosoft OfficeMicrosoft Office Power PointMicrosoft Office WordMini-MBA (Master's Of Business Administration)MoviesMusicNaturePMP (Project Management Professional)PersistentProgram ManagementProjectProject Co-ordinatorProject ManagementResearchRetail

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Korean

Korean

: Beginner

: Beginner

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Microsoft Office Word

Microsoft Office Word

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Office Power Point

Microsoft Office Power Point

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Banking Management

Banking Management

: Advanced

: Extreme - I love it!

:

Less than 1 year

Research

Research

: Advanced

: Extreme - I love it!

:

Less than 1 year

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Human Resoources

Human Resoources

: Beginner

: Medium

:

Less than 1 year

Education Teaching

Education Teaching

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Business-oriented, Customer-oriented, Details-oriented, Persistent

Online Presence

https://www.linkedin.com/in/yasmine-khaled-ba5bba49?trk=nav_responsive_tab_profilehttps://www.facebook.com/Yasmine.Khaled.Husseinhttps://www.pinterest.com/Yassoibrahim/

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