Yasmine Ashraf

Assistant Manager Quality – Name Screening – Financial Crime Compliance FranceFull Time

• Job Details:- Conducted quality reviews in line with the standards set within FCC Quality Process - Completed day to day quality reviews on alerts processed by investigators - Updated all MIs to complete reviews and errors identified - Ensured the quality reviews are completed within timeframe of SLAs - Cascaded any process related communications and provided support - Provided coaching to the team on on-going basis through quality huddles, feedbacks and quality hours to improve individual performance and the process - Communicated directly with the Business Partner in France. - Attended calls to ensure all sites are on the same level - Escalated issues which have impact on Turn Around Time to the Quality Manager

Name Screening Investigation Executive Financial Crime Compliance FranceFull Time

• Job Details:- Analyzed the French customer’s and connected party’s personal information to make sure they are not involved in financial crimes and mitigate any risk - Worked on several tools and did external search on the Internet to find more information - Selected as an embedded coach and attended sessions of coaching and presentation skills - Received Appreciation Award for the Third Quarter in 2017 - Attended calls and meeting with the Business to discuss the steps of the alerts investigation - Selected as an embedded coach to help the original coaches and support the team - Prepared monthly overtime sheet for the team to be sent to the HR department

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