Yasmine Mohamed Seoudi

Sales TrainerFull Time

CSR & Trainer AssociateFull Time

• Job Details:Carry out induction and probation training for new hires. Plan, develop and deliver the assigned training courses. Identify training needs and develop programs based on department managers’ requests. Collaborate with business partners to understand the unique learning and development needs. Ensure the training room is fully equipped and ready for attendees before the training schedules. Prepare the training schedule and ensure material is divided equally in a balanced way to be delivered in a timely manner. Attend quarter meetings to ensure consistent training materials and subjects are provided across the organization and discuss new ideas to develop training programs. Design and develop training materials to enable support agents to be successful & trusted advisors to our customers. Design creative training solutions that meet business needs and align with company goals and training framework. Present information as per business need, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures. Testing audience understanding across the lecture and ensure to give proper breaks at the right time. Analyze staff and ensure they meet the necessary job skills and give feedback to the management accordingly. Conduct one to one meetings with employees to ensure their full awareness before responding to calls. Listening to trainee calls for the first 2 weeks (nesting period) to ensure quality of service. Gather feedback around training programs; identify metrics and implementing changes based on metrics and feedback.

Customer Management ExecutiveFull Time

• Job Details:Carry out induction and probation training for new hires. Plan, develop and deliver the assigned training courses. Identify training needs and develop programs based on department managers’ requests. Collaborate with business partners to understand the unique learning and development needs. Ensure the training room is fully equipped and ready for attendees before the training schedules. Prepare the training schedule and ensure material is divided equally in a balanced way to be delivered in a timely manner. Attend quarter meetings to ensure consistent training materials and subjects are provided across the organization and discuss new ideas to develop training programs. Design and develop training materials to enable support agents to be successful & trusted advisors to our customers. Design creative training solutions that meet business needs and align with company goals and training framework. Present information as per business need, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures. Testing audience understanding across the lecture and ensure to give proper breaks at the right time. Analyze staff and ensure they meet the necessary job skills and give feedback to the management accordingly. Conduct one to one meetings with employees to ensure their full awareness before responding to calls. Listening to trainee calls for the first 2 weeks (nesting period) to ensure quality of service. Gather feedback around training programs; identify metrics and implementing changes based on metrics and feedback.