profile-img

Yasmin El Sayed Moussa

Customer service

Maadi, Cairo, Egypt

Work Experience

  • Senior Account ManagerFull Time

    O2 Marketing & Advertising

    Feb 2018 - Present -7 yrs, 5 months

    Egypt , Cairo

    • Job Details: Manage company accounts worldwide.  Serve as the lead point of contact for all customers’ management.  Build and maintain strong, long-lasting client relationships.  Coordinate with various teams so that the customer’s expectations fulfilled.  Clearly communicate the progress of tasks to Clients and Stakeholders& Prepare reports for account status.  Negotiate Procurement orders and close agreements to maximize profits.
  • Account ExecutiveFull Time

    Chestnut Publishing Corporation

    Jul 2017 - Dec 2017 -5 months

    Egypt , Cairo

    • Job Details:• Responsible for the copy editing, proofreading, quality assurance of digitized and printed books using the computer language of HTML, TEX, XML. • Reporting to internal Layers, Translators, Graphic Designers, and Production Department.
  • Offshore Account ExecutiveFull Time

    Etisalat UAE

    Jul 2016 - Jun 2017 -11 months

    Egypt , Cairo

    • Job Details: Handling International customers’ inquiries regarding Home services and Mobile services through chat and email platforms.
  • Account ExecutiveFull Time

    Hindawi Publishing Corporation

    Aug 2010 - May 2016 -5 yrs, 9 months

    Egypt , Cairo

    • Job Details: Account managing online submitted scientific manuscripts.  Communicating our initial screening, guidelines and In house style to all parties.  Coordinating between International Authors, Reviewers, and Editors through the review process.  Reporting to internal Layers; Copy Editors, Markup Team, Graphic Designers, and Production Department.  Ensuring the validity and the authenticity, Intellectual property rights of submitted studies.  Ensuring that the published articles meet the criteria of the Editorial Community.
  • Education

    • BSC Degree, Faculty of Arts in Spanish Translation

      Cairo University (CU)

      Jan 2015 - Jan 2018 - 3 yr

    • Bsc in Tourism and Hotels

      Alexandria University (ALEXU)

      Jan 2006 - Jan 2009 - 3 yr

    • High School - Thanaweya Amma

      El Raml Secondary School

      Jan 2006 

    Skills

    • Microsoft Office
    • Internet
    • Quality Assurance
    • Customer Service

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • Spanish

      Advanced

    Training & Certifications

    • Spanish Translation

      Cairo University·2016
    • Business Administration

      AUC·2016
    • Interpersonal Skills

      AUC·2016
    • Art of Thinking

      Hindawi Organization·2016
    • Tropism and resilience

      Hindawi Organization·2015
    Share this Profile