
Yasmin El Sayed Moussa
Customer service
Maadi, Cairo, EgyptWork Experience
Senior Account ManagerFull Time
O2 Marketing & Advertising
Feb 2018 - Present -7 yrs, 5 months
Egypt , Cairo
- Job Details: Manage company accounts worldwide. Serve as the lead point of contact for all customers’ management. Build and maintain strong, long-lasting client relationships. Coordinate with various teams so that the customer’s expectations fulfilled. Clearly communicate the progress of tasks to Clients and Stakeholders& Prepare reports for account status. Negotiate Procurement orders and close agreements to maximize profits.
Account ExecutiveFull Time
Chestnut Publishing Corporation
Jul 2017 - Dec 2017 -5 months
Egypt , Cairo
- Job Details:• Responsible for the copy editing, proofreading, quality assurance of digitized and printed books using the computer language of HTML, TEX, XML. • Reporting to internal Layers, Translators, Graphic Designers, and Production Department.
Offshore Account ExecutiveFull Time
Etisalat UAE
Jul 2016 - Jun 2017 -11 months
Egypt , Cairo
- Job Details: Handling International customers’ inquiries regarding Home services and Mobile services through chat and email platforms.
Account ExecutiveFull Time
Hindawi Publishing Corporation
Aug 2010 - May 2016 -5 yrs, 9 months
Egypt , Cairo
- Job Details: Account managing online submitted scientific manuscripts. Communicating our initial screening, guidelines and In house style to all parties. Coordinating between International Authors, Reviewers, and Editors through the review process. Reporting to internal Layers; Copy Editors, Markup Team, Graphic Designers, and Production Department. Ensuring the validity and the authenticity, Intellectual property rights of submitted studies. Ensuring that the published articles meet the criteria of the Editorial Community.
Education
BSC Degree, Faculty of Arts in Spanish Translation
Cairo University (CU)Jan 2015 - Jan 2018 - 3 yr
Bsc in Tourism and Hotels
Alexandria University (ALEXU)Jan 2006 - Jan 2009 - 3 yr
High School - Thanaweya Amma
El Raml Secondary SchoolJan 2006
Languages
English
FluentArabic
FluentSpanish
Advanced
Training & Certifications
Spanish Translation
Cairo University·2016Business Administration
AUC·2016Interpersonal Skills
AUC·2016Art of Thinking
Hindawi Organization·2016Tropism and resilience
Hindawi Organization·2015