Yasmine ashraf

Financial Planner

• Job Details:Serve as the primary point of contact for international clients, addressing inquiries, resolving issues, and maintaining long-term partnerships. Successfully resolve complex customer issues by leveraging strong analytical and critical thinking skills, ensuring prompt and satisfactory outcomes. Effectively interact with clients from diverse cultural backgrounds, demonstrating sensitivity and adaptability. Manage multiple client accounts focusing on meeting service-level agreements (SLAs) and exceeding customer expectations. Work closely with internal teams, including sales, operations, and technical support, to ensure seamless service delivery. Identify areas for process improvement, implement solutions, and contribute to enhanced efficiency and customer experience. Utilize data-driven insights to provide clients with actionable recommendations and track key performance metrics. Drive business growth by identifying upselling opportunities and implementing strategies to retain and expand the client base.

Trainee

• Job Details:Gained insights into the banking sector, including products and services. Studied the Egyptian banking system and different types of banks. Explored the role of the central bank in the banking sector.