Yasmine Ahmed Elkholei
Customer Care Coordinator at Axa Onehealth
Nasr City, Cairo, EgyptWork Experience
Assistant Branch Manager / Team LeaderFull Time
Jul 2024 - Present -1 yr, 1 month
Egypt , Cairo
- Job Details:- Leading my team to conduct better results - Reviewing and analysing daily and weekly revenues (including cash and contracts) - Assisting patients with their queries and complaints and helping them gain a better experience
Communication InternInternship
General Council for Islamic Banks and Financial Institutions
Apr 2021 - Jul 2021 -3 months
Customer Service AgentInternship
Noon
Sep 2020 - Dec 2020 -3 months
Bahrain , Manama
- Job Details:For 2 month I learned how to deal with customers in a lot of situations with noon I learned how to find the key to the customer’s satisfaction and how to handle their complaints and concerns and insure that the client is satisfied with our service, after a month I was promoted to work with the VIP customers and that was due to my great weekly evaluation scores and constant hard work
Education
Bachelor's Degree in Finance
Bangor UnivercityJan 2019
High School - American diploma
N.I.SJan 2015
Activities
Marketing Volunteer at AIESEC
Volunteering
Jun 2019 - Jan 2020 -7 months
Volunteer at Injaz
Volunteering
Jan 2019 - Jan 2020 -1 yr
Skills
- English
- Computer Skills
- MS Office
- Market Research
- Administration
- Customer Service
- Communication
- Digital Medial
- B2C Marketing
- Digital Marketing
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Languages
Arabic
FluentEnglish
FluentFrench
Beginner
Training & Certifications
FMVA
Finance Coach·2025Trading and finanacila markets
Amplify Trading·2019