Yasmine Ahmed Aly

Deputy Branch Manager & Individual Banking headFull Time

• Job Details:1. Supervise, monitor, and control the activities of productivity of the sales team, to achieve the budgeted sales targeted. 2. manage payroll systems 3. Implement the marketing strategies of the bank to maximize bank profitability. 4. Develop opportunities to increase the sales production. 5. Supervise sales planning, prepare Sales plan concerning new clients in all sectors and make all process to achieve it. 6. Ensure that the necessary report are submitted to the management 7. Identify the training needs of his staff to improve the quality of services. 8. Ensure that his sales team staff always keep the policies enforce. 9. Establish and develop relationship with clients to introduce the bank services in view of the client needs and prepare call for potential and existing clients in view of the bank policies, standards. 10. Follow up and implement approval files with the concerning departments. 11. Daily review and follow up borrower accounts, through sales team. 12. Solve any problems concerning clients and sales team staff with other departments. 13. Assist and Deputize branch Manager during his leave

Head of customer service Full Time

• Job Details:1- Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. 2- Maintain sales performance statistics for management information usage. 3- Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives. 4- Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice. 5- Through effective banking hall management ensure that customers are directed to the most appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc. 6- open new checking or savings accounts and retire¬ment accounts 7- Deliver world class customer service practices and ensure adherence to CIB Service standards 8- Achieving my targets. 9- Handling all customers' problems and following uptheir cases. 10- Arranging sales calls. 11- Deliver world class customer service practices and ensure adherence to CIB Service standards

Personal Banker and acting as a Relationship ManagerFull Time

• Job Details:1- Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling, of Barclays Africa Retail products & services. 2- Accountable for cross selling for the existing customer base. 3- Accountable for sales for the walking client. 4- Conduct call visit for vanilla customers and payroll clients in accordance with the personal bankers and the sales and services manager. 5- Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. 6- Maintain sales performance statistics for management information usage. 7- Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives. 8- Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice. 9- Through effective banking hall management ensure that customers are directed to the most appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc. 10- open new checking or savings accounts and retire¬ment accounts