Yasmina Farid Zaalouk

Business Improvement SpecialistFull Time

• Job Details:•Work closely with appropriate management, operations, field organizations, and marketing leaders to drive consistency and standardization of methods and practices within Operations, Sales, and Support in Vodafone policies and to optimize process, quality, and customer impacts. •Assist in developing, identifying, and implementing process documentation for all commercial products. •Coordinate with leadership to identify all areas for process or communication improvement related to each commercial product. •Collect information for the purpose of developing guidelines and maintaining processes within the business, both for ongoing business and during implementation of new policies or product releases. •Provide management with commercial products’ status updates, feedback, and appropriate reporting on key responsibilities and objectives. • Actively lead projects and provide individual contributions after key projects have been identified. •Identify gaps in performance, assess and identify problems, define measurements and develop a feasible plan for improvement guiding teams to successful employee and customer experience.

HR and CIBD internshipInternship

• Job Details:HR: - Managing the CV portfolios, organizing and filtering them. - Creating new personnel files. - Assist with recruiting, interviewing, and conducting orientations. CIBD: - Reading financial briefings. - Assessing, analyzing and interpreting complicated financial information. - Helping to enhance the quality of credit applications.