Basic Info

Yasmina Mahmoud

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Outgoing Tourism Specialist at Next Holiday Travel

Experience Details

Outgoing Tourism Specialist

Administration, Creative/Design/Art, Operations/Management

Experienced (Non-Manager)

I, successfully, bear the responsibilities for both the Clients Services and Outgoing Tourism Department including Planning, development, operation and Contract Managing of all outbound files to simplify the process of booking, enhance satisfaction and acquire an expanding and dedicated clientele.

Duties and Responsibilities
- Use my analytical and communication skills to compare and negotiate rates for various worldwide agents and choose the best handling agent in each destination to ensure the best rate and the highest quality of service.
- Organize and attend tourism events, conferences, workshops, seminars and exhibitions to maintain familiarity with tourism trends.
- Research different to seek out new interesting travel routes and places of interest to implement in our Upcoming Promotions.
- Arrange daily/weekly meetings with staff to review overall team/ individual performance and plan how we approach our responsibilities.
- Evaluating customers’ holidays through well designed feedback forms to ensure client's satisfaction.
- Make sure all travel arrangements run according to plan and that accommodation, meals, Tours and service are satisfactory.
- Dealing with and documenting complaints in an efficient and diplomatic manner and Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
- Creating special packages for corporate clients and VIP group requests.
- Provide literature and information to VIP clients concerning International and interstate travel routes, accommodation, Tours, Rates, and travel regulations.


Company Details

Next Holiday Travel

Cairo, Egypt

11-50 employees

Travel and Tourism

www.nextholidaytravel.com

Feb 2016 to present (1 year 9 months)
Outgoing Tour Operator at Next Holiday Travel

Experience Details

Outgoing Tour Operator

Administration, Creative/Design/Art, Tourism/Travel

Experienced (Non-Manager)

My roll involves the planning, development, promotion, administration and implementation of tourism services. I play a key role in handling outgoing packages from A to Z including accommodation, transfers, visa, tours etc.

Duties and Responsibilities
- Handle outbound holiday’s packages for groups and individuals.
- Preparing customized itineraries to suit the clients’ preferences and budget.
- Provide customers with detailed vacation plans, either ready-made packages.
- Making and confirming bookings, often via B2B Systems or via outgoing agents.
- Replying clients inquires and Interact with them over phone, email, social media network.
- Participate in Planning and launching different travel packages.
- Evaluating customers’ holidays, create and update electronic records of clients,
and issuing feedback forms.
- Advising clients with pertinent information about different travel destinations and provide them with useful travel materials (Maps, Itinerary etc.)
- Use promotional techniques to prepare promotional materials (Flyers, Brochures etc.) For distribution as a marketing tool.
- Research various destinations and means of travel regarding rates, customs, weather conditions, reviews etc.
- Handling invoicing and issuing of vouchers.
- Dealing with customer complaints and make alternative arrangements for customers who have had their trips interrupted by unforeseen issues.


Company Details

Next Holiday Travel

Cairo, Egypt

11-50 employees

Travel and Tourism

www.nextholidaytravel.com

Feb 2013 to Jan 2016 (2 years 11 months)
Tour Operator at Next Holiday Travel

Experience Details

Tour Operator

Administration, Creative/Design/Art, Tourism/Travel

Experienced (Non-Manager)

Duties and Responsibilities
- Handle domestic holiday’s packages for groups and individuals.
- Discuss client requirements and suggest suitable options for domestic travel destinations.
- Assists all walk-in clients and provide support in booking or obtaining information.
- Making all arrangements for transport, accommodation, tours, and activities.
- Making and confirming bookings, Handling invoicing and issuing of vouchers.
- Replying clients inquires and Interact with them over Phone, Email, social media network.
- Evaluating customers’ holidays and issuing appropriate feedback forms.
- Create and update electronic records of hotels, transportation and tours rates.
- Dealing with customer queries and complaints.
- Provide administrative support to the Tourism Department.


Company Details

Next Holiday Travel

Cairo, Egypt

11-50 employees

Travel and Tourism

www.nextholidaytravel.com

Mar 2011 to Jan 2013 (1 year 10 months)
Marketing Specialist at Pavli Soft Co., Ltd

Experience Details

Marketing Specialist

Administration, Marketing/PR/Advertising , Sales/Retail

Experienced (Non-Manager)

- Coordinate and assist with the marketing activities of products which includes Promotions launching, advertising, direct mailing, Printing and events
- Develops and implements a wide variety of marketing, promotional, and initiatives in support of current and future company’s line up of products.
- Brief the research team on requested MKT researches to identify customer needs, test developed concepts or assess launched products
- Identify, analyze consumer market needs and recommend segmented propositions for service improvements and usage enhancements
- Handle the negotiation directly with foreign and local suppliers for product placements and production scheduling.
- Participate in marketing programs, publicity efforts, and advertising campaigns.
- Monitors and evaluates program effectiveness; produces periodic evaluation reports and prepares proposals for program enhancements.
- Perform miscellaneous job-related duties as assigned.
- Meet deadlines set by marketing manager in coordination with my colleagues and co-workers
- Organize office operations and procedures for the efficient flow of work within the department.
- Prepare expense reports for Senior Managers.
- Assist senior managers by performing highly confidential secretarial and administrative office functions.
- Fill, schedule appointments, develop and assist in the preparation of departmental management reports and briefings.
- Handling clients’ queries and exercising judgments as to priorities.
- Arranging Hotel Reservations, Meet and assist respective visitors and handling their itineraries.


Company Details

Pavli Soft Co., Ltd

Cairo, Egypt

11-50 employees

Information Technology Services

www.pavlisoft.com

Sep 2010 to Mar 2011 (6 months)
Tele-Marketing Representative at Pavli Soft Co., Ltd

Experience Details

Tele-Marketing Representative

Administration, Sales/Retail, Customer Service/Support

Entry Level

- Receiving customer inbound calls
- Making customer out bound calls as per individual customer requests
- Receiving and processing online orders
- Achieving monthly individual target
- Helping by being an active, cooperative team member in achieving team target
- Analyzing customer needs on every inbound call, not just being an order taker
- Performing proactive suggestive selling
- Handling all customer inquiries
- Portraying a good image of the company by having all the necessary product knowledge & customer service skills
- Writing daily individual achieved sales on board
- Creating new customer accounts on application system
- Updating customer accounts on application system as needed
- Being responsible for call center scheduling in rotation with other team members


Company Details

Pavli Soft Co., Ltd

Cairo, Egypt

11-50 employees

Information Technology Services

www.pavlisoft.com

Apr 2010 to Sep 2010 (5 months)
English Teacher at De ballons nursery

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Entry Level

- Teaching Kindergarten children English language.
- Children sporting exercise.
- Children enhancing creativity skills workshop


Company Details

De ballons nursery

Cairo, Egypt

1-10 employees

Education

N/A

Feb 2010 to Apr 2010 (2 months)

Education

Bachelor of Arts – Archeology – Class 2010 in Archeology

Education Details

Bachelor of Arts – Archeology – Class 2010

Archeology

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

National Orthodox Language School

Jordan

2007

C / Good / 65 - 75%

N/A

National Orthodox Language School
2007

Training and Courses

Training/Course Details

Training as a Tourist Guide

Dec 2008

Egyptian museum-Cairo

N/A

Training/Course Details

Training as a Teacher

Aug 2009

Golden Pharaoh Festival

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe IllustratorAdobe PhotoshopArabicArcheologyBusiness DevelopmentCatsChocolateCommunication SkillsCreativeCustomer ServiceDesignDesignerEducationEnglishEnglish TeacherFrenchHard WorkerInformation Technology ServicesItalianManagementMarketingMarketing SpecialistMicrosoft OfficeOrganizerOutgoing Tour OperatorOutgoing Tourism SpecialistPlannerReadingRetailSalesSocial MediaSupportSwimmingTeam PlayerTele-Marketing RepresentativeTour OperatorTourismTraining As A TeacherTraining As A Tourist GuideTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Beginner

Italian

Italian

: Fluent

: Fluent

: Fluent

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Social media

Social media

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Illustrator

Adobe Illustrator

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Tourism

Tourism

: Expert

: Extreme - I love it!

:

5-7 years

Travel

Travel

: Expert

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Expert

: Medium

:

1-3 years

Customer service

Customer service

: Expert

: High

:

5-7 years

Designer

Designer

: Expert

: Extreme - I love it!

:

5-7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Planner, Hard worker, Creative, Organizer, Team Player

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