Yasmina Gamal Arafa

Automotive Service AdvisorFull Time

• Job Details:- Greeted customers, scheduled service appointments and received vehicle information. - Handled customer complaints and ensured high customer satisfaction standards. - Performed after sales follow ups and developed strong relationships. Leading a team of technicians to perform quality maintenance and repairs in a timely fashion - Scheduling and distribution of work to effect maximum output. - Promote the shop and its services through exceptional customer interactions. - Coordinating recommendations with technicians and presenting to customers. - Handle open and close procedures and money handling. - Complete required training and education in a timely manner. - Data entry for old and new customers for Auto Breakdown.

Workshop EngineerInternship

• Job Details:- Using online resource and forum to develop strong database of schematics-pinout, wiring and software to help technician found resources to repair electronics devices. - Qualified in Reliability centered Maintenance - Reviewed engineering changes and impacts on the vehicle

Workshop Engineer & service advisorInternship

• Job Details:-Greeted customers, scheduled service appointments and received vehicle information. -Handled customer complaints and ensured high customer satisfaction standards. - Leading a team of technicians to perform quality maintenance and repairs in a timely fashion. -Coordinating recommendations with technicians and presenting to customers. -Complete required training and education in a timely manner. - Handle open and close procedures and money handling. -Coordinated between customer and service technician for auto repairs.