Yasmin Saad

Customer service SpecialistFull Time

• Job Details:•Providing Accurate, prompt and professional solutions for customer inquiries via phone, email, online chat and handling face-to-face inquiries from customers. •Supervising the business deals starting from the conclusion of purchase agreement to closing, including documentation, meeting the deadlines, and communication between parties. •Create, Writing, updating, and reviewing commercial terms included in real estate contracts. •Follows-up with customers on payment plans and handling late payment reminders in coordination with the Finance department. •Follows-up on Customer regarding payment collection, Bad debts and documentations including but not limited to Modifications request, final finishes, decorations, cancellation requests and arranging the same with engineering department. •Follows-up on customers unit completion schedule. •Work with other departments including and not limited to Finance and Sales. •Develop and maintain procedures and processes for first level problem determination. •Arrange customers visits to the projects and handling units till handing over. •Providing after sales service

Import Export SupervisorFull Time

• Job Details:•Verifying documents BL, COO, INVOICE, and PACKING LIST. •Handling all kind of operations whether import or export (LCL & FCL). •Dealing & following up with clients, agents & Shipping lines •Receiving & sending (primary & final) shipping declaration. •Arranging bookings and delivery orders with different shipping lines regarding rates. •Receiving MBL & HBL and issuing release letters

CUSTOMER SERVICE AGENT & TELEMARKETING AGENTFull Time

• Job Details:•Attracts potential customers by answering courses and service questions; suggesting information about other courses and services. •Open Customer accounts by recording account information and Resolve different problems.