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Yasmin Reyad

Contact Center Team Leader at Xceed

Shubra, Cairo, Egypt

Work Experience

  • Contact Center Team LeaderFull Time

    Xceed

    Aug 2019 - Present -6 yrs

      • Education

      • Bachelor's Degree in Accounting

        Al-Azhar University

        Jan 2019 

      Achievements

      Quality Enhancement Project

      Skills

      • Team management
      • Team Leadership
      • RTM
      • Team Coaching
      • Negotiation
      • Copc background
      • Communication
      • Quality Control
      • Data Analysis
      • Process Improvement
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      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • PLP

        Telecom Egypt·2022

      • Communication

        S.Academy·2020

      • MC Office

        Sucsses Academy·2019

      • English

        Cairo University·2019
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