YM

Yasmin Mahmoud

CONSUMER HIGH VALUE REPRESENTATIVE at Vodafone Egypt

6th of October, Giza, Egypt

Work Experience

  • CONSUMER HIGH VALUE REPRESENTATIVEFull Time

    Vodafone Egypt

    Jan 2022 - Present -3 yrs, 6 months

    Egypt , Cairo

    • Job Details:• In my position at Vodafone Egypt, I work on the following: • Follow up on all customers related issues and provide timely feedback to Vodafone. • Provide customers with superior recommendations and actions regarding any problems with the provided service. • Pro-actively reinforce Vodafone’s customer care proposition during all contacts. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. • Identify and assess customers’ needs to achieve their satisfaction.

    • Housing And Development Bank

    • LEGAL INTERNInternship

      Jul 2019 - Aug 2019 -1 month

      • Job Details:• As a Legal Intern at the Housing and Development Bank, for two periods along 2018 and 2019, I worked on the following: • The legal implementation of acquisition finance, debt capital markets and property finance transactions. • Reviewing and vetting of various agreements on behalf of the bank. • Processing all related procedure for the legal process. • Proactively follow up, discuss and coordinate litigation issues. • Examine the legal issues related to new products and services. • Participate in guiding management on regulatory and compliance issues to ensure compliance with legal regulations.

    • LEGAL INTERNInternship

      Jul 2018 - Aug 2018 -1 month

      • Job Details:• As a Legal Intern at the Housing and Development Bank, for two periods along 2018 and 2019, I worked on the following: • The legal implementation of acquisition finance, debt capital markets and property finance transactions. • Reviewing and vetting of various agreements on behalf of the bank. • Processing all related procedure for the legal process. • Proactively follow up, discuss and coordinate litigation issues. • Examine the legal issues related to new products and services. • Participate in guiding management on regulatory and compliance issues to ensure compliance with legal regulations.

    Education

    • LLM in law

      University of East London

      Jan 2022 - Jan 2023 - 1 Year

    • Bachelor's Degree in law

      Cairo University (CU)

      Jan 2021 

    Activities

    • TRAINING AND DEVELOPMENT MEMBER (HR) at VIA CLUB

      Student Activity

      Nov 2019 - Mar 2020 -4 months

    • HUMAN RESOURCES TEAM MEMBER at ENACTUS

      Student Activity

      Sep 2018 - Feb 2019 -5 months

    • PROJECT TEAM MEMBER (OGV AND IGV) at Aiesec In Egypt

      Student Activity

      Sep 2018 - Jan 2019 -4 months

    • PROJECT TEAM MEMBER at ENACTUS

      Student Activity

      Mar 2018 - Jul 2018 -4 months

    Achievements

    I have a progressive personality which absorbs different trends of professions, academic disciplines and societal activities. I am a multilingual person, who speaks three languages and still improving, and can easily work with persons from different cultures and backgrounds, and under tight deadlines and circumstances.

    Skills

    • Human Resources (HR)
    • Coordination
    • Customer Service
    • Call Center
    • Computer Skills

    Languages

    • English

      Fluent

    • French

      Intermediate
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