Yasmin Gamal

customer care at Masters agency

Shubra, Cairo, Egypt

Masters agency

Sep 2022 - Present -2 yrs, 10 months

Job Details:Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Jun 2021 - Jul 2022 -1 yr, 1 month

Egypt , Cairo

Job Details:Generate new leads via outbound calls and emails. Previous discussions with prospects and build on them. Schedule appointments with prospective clients for me and the sales team. Updating and organizing contact records and lists. Keeping up with product and service information and updates. -Closing sales and achieving sales targets

Waklny

Jun 2020 - May 2021 -11 months

Egypt , Cairo

Job Details:*Responding to social media clients *Reviewing customer opinions about the service *Make a monthly report *Follow up with delivery agents

Hashtag

Apr 2019 - Mar 2020 -11 months

Egypt , Cairo

Job Details:-Making outbound calls to the drivers. Advising and Helping in order to sign up and subscribe Making sure that all the drivers are aware of using the App. Create a health and motivating work environment and atmosphere. Monitor team performance and report on metrics. . Helping them to solve the technical issues they are facing with application. Maintaining quality standards. Calling the managerial level of Uber partners to ensure that they are operating smoothly.