Yasmin Gamal
German teacher /call center agent
Cairo, EgyptWork Experience
Customer servicePart Time
We
Sep 2021 - Apr 2022 -7 months
Egypt , Cairo
- Job Details:Answered incoming phone calls and provided support to callers experiencing technical problems . • listened to descriptions of customer issues and determine how and if they can be fixed. • Troubleshooted technical issues. • Resolved network issues. • Addressed and resolved customer product complaints empathetically and professionally.
Call Center AgentFull Time
- Job Details:I worked as technical support, call center agent
German Teacher (k.g)Part Time
kingergarten
Sep 2020 - Nov 2020 -2 months
Egypt , Monufya
- Job Details:teaching for kids
German TeacherFreelance / Project
monofia
Sep 2019 - Present -5 yrs, 10 months
Egypt , Monufya
- Job Details:teaching german for kids in kg and 1, 2 , 3, 4, 5 grade
Education
Bachelor's Degree in German
University of Sadat City (USC)Jan 2020
High School - Thanaweya Amma
الشهيد عبدالمنعم رياض الثانويةJan 2016
Skills
- German Teaching
- ICDL
- Problem Solving
- Microsoft Word
- Microsoft Powerpoint
- Technical support , call center agent in telecom Egypt
- Call center agent
- German Teacher
- Education
- german
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Languages
Arabic
FluentEnglish
IntermediateGerman
Intermediate
Training & Certifications
Human resources essentials
AmCham CDC·2020HUMAN DEVELOPMENT / ENTREPRENEURSHIP
canadian training center of human development·2020Virtual Employability skills track
USAID / ASPIRE / THE AMERICAN UNIVERSITY IN CAIRO / UNIVERSITY OF SADAT CITY·2020ICDL
ICDL ARABIA·2019حدد فكرة مشروعك
البنك المركزي المصري / المعهد المصرفي المصري / USAID·2019