Yasmin Gamal Rashed

Center DirectorFull Time

• Job Details:I was responsible for the overall performance of the Center which includes: achievement of sales targets and activities, providing leadership, training and development to the center staff and ensuring customers receive the highest level of service and adhering to company policies and procedures. Key areas of my responsibilities : Financial • Drive results Prepare and implements operational and financial plans, targets and initiatives. Ensure the center achieves revenue and lesson delivery targets. • Financial management Analyze net profit of the center in relation to revenue and expenditure. Take action on items affecting poor financial performance. • Operational efficiency Analyze strong/weak areas of the operation and take prompt actions in order to further improve results. Ensure the center operation is running efficiently and effectively. • Risk management Takes appropriate action to manage possible risk to the business and business assets. This includes “hard assets (computers, furniture, etc.) and soft assets (people, reputation, etc.) Customer Service & Sales • Acquisition / Sales Perform a sales function role directed at gaining new customers from both the corporate and consumer market. This includes but is not limited to active and ongoing prospecting. • Customer experience & retention Drive customer retention by ensuring that learners’ learning goals are being met through high quality lessons, timely counseling (Berlitz Learning Cycle) and that overall service provided by staff exceeds customer’s expectations at all times (inside and outside the training room). Handle and resolve all customer issues or concerns in a timely and appropriate manner. Marketing • Implement local market activities to generate additional inquires and enrollments • Grow market share Cultivate relationships with clients and potential clients; seek to strengthen ties with associations, authorities, and organizations to grow market share. Employee Management Actively promote two-way communication in the center to establish team spirit and a winning work environment. Model the expected standards: walk, talk and engrain a culture within the center which is representative of our Vision, Mission and Values and Minimum Standards of operation • Recruit, hire and provide / coordinate on the job training • Performance management: monitor, coach and develop staff to become high performers • Set clear and realistic expectations for all staff. Provide the training and support necessary for staff to excel in their position and/ or to enable them to move to the next level in their Berlitz career. As required, realign staff with the expectations of the position, and take immediate and necessary action if performance does not improve up to including termination. • Conduct staff performance evaluations according to company guidelines and expectations. General Management • Responsible for administration, reporting, maintaining and exceeding quality standards, adherence to all Berlitz franchise policy and procedures and government regulated policies. • Monitor compliance with the daily and weekly opening and closing hours of the center • Carry out the requisite personnel planning and deployment. • Responsible for planning and organization in the center and for the day to day running of the center. • Ensure that all statutory provisions, guidelines and work agreements are complied with, so as to insure the orderly running of the business:  Ensure that all accounting records are maintained in accordance with local law and Berlitz franchise policy.  Ensure accurate sales record keeping.  Ensure accurate daily use of the language center management system.  Prepare and maintain all necessary staff files.  Prepare , review and authorize payroll of all center staff.  Ensure that the physical premises of the center are reflective of a premium brand: spotless, safe and inviting and attractive in appearance to customers and employees. English language and Home room teacher for lower grades Al Ra’ed International School (Saudi Arabia) Sep 2014 – Mar 2015 • Deliver lessons in accordance with the school’s teaching principles (Method); and focus on the interests and needs of the students. • Integrate learning technology into teaching programs, as required by the curriculum. • Keep student records up-to-date as required or requested. • Fulfill ongoing responsibilities to students as required by the School Learning Cycle: o Assessing existing and prospective Students' language level. o Providing evaluations for progress reports. o Delivering counseling sessions to students in liaison with the subject coordinator and based on above mentioned form. o Recommending improvements to the students' programs, in liaison with the Subject coordinator/ School Administration. o Preparing Subject’s weekly work sheets. o Preparing quarter and Final exams. o Distributing and collecting exams. • Maintain an impeccable customer focus in the delivery of a

English language and Home room teacher for lower gradesFull Time

• Job Details:• Deliver lessons in accordance with the school’s teaching principles (Method); and focus on the interests and needs of the students. • Integrate learning technology into teaching programs, as required by the curriculum. • Keep student records up-to-date as required or requested. • Fulfill ongoing responsibilities to students as required by the School Learning Cycle: o Assessing existing and prospective Students' language level. o Providing evaluations for progress reports. o Delivering counseling sessions to students in liaison with the subject coordinator and based on above mentioned form. o Recommending improvements to the students' programs, in liaison with the Subject coordinator/ School Administration. o Preparing Subject’s weekly work sheets. o Preparing quarter and Final exams. o Distributing and collecting exams. • Maintain an impeccable customer focus in the delivery of all duties • Actively participate in own professional self-development plan, directed and supported by the coordinator/School Administration, including lesson observations, peer observations, workshops, etc. • Careful use of instructional and School resource materials.