Yasmin Ali
Retail and Contact Centres Support Officer (Policies & Procedures / Communications)
Cairo, EgyptWork Experience
Retail and Contact Centres Support Officer (Policies & Procedures / Communications)Full Time
Emirates Airline
May 2019 - Jun 2021 -2 yrs, 1 month
Senior Multimedia Consultant / Coach / Shift Leader (Social Media, Webchat, Emails)Full Time
Emirates Airline
Mar 2017 - Jun 2021 -4 yrs, 3 months
Senior Customer Service and Sales AgentFull Time
Emirates Airline
Jul 2014 - Jun 2021 -6 yrs, 11 months
Back Office Representative – Prestige Section (For Rulers & Royal Family, Sheikhs & VIPs)Full Time
Etisalat UAE
Jan 2014 - Jun 2014 -5 months
Education
Bachelor's Degree in English Language/Literature and Translation
faculty of al alsun - ain shams universityJan 2011
Skills
- Call Center
- Telesales
- sales skills
- Quality Assurance
- Project Management
- Copywriting
- Content Writing
- Customer Service
- knowledge management
- Community Management
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Languages
English
FluentArabic
Fluent