Yasmin Alaa

Sr. Application Support Engineer at Sigma EMEA

Cairo, Egypt

Salam KSA

Aug 2024 - Present -11 months

Saudi Arabia

Job Details:Handling emails and following up on OSS orders. Creating and managing incidents related to OSS using the BMC Remedy ticketing system. Preparing and delivering detailed daily reports.

Sigma EMEA

Aug 2022 - Present -2 yrs, 11 months

Egypt

Job Details:Handling emails and following up on OSS orders. Creating and managing incidents related to OSS using the BMC Remedy ticketing system. Preparing and delivering detailed daily reports.

Huawei

Aug 2022 - Jul 2024 -1 yr, 11 months

Egypt

Job Details:Managed and resolved tickets related to charging and billing systems with SLA. Handled service requests (SRS) received via email, which included system action or queries. Prepared and delivered detailed daily reports for performance tracking. Supported case management issues by troubleshooting and configuring notification trees. Ran billing processes and investigated test billing issues to ensure accuracy and compliance. Managed user permissions and roles, including configuring appropriate access levels as per requested. Tested user roles and permissions to ensure proper access and identify necessary permission adjustments for system functionality. Collaborated with cross-functional teams to maintain system integrity and optimize performance.

Bachelor's Degree in Networks and Communications Engineering
Menoufia University
Jan 2021
Bachelor's Degree in AWS Cloud Basics
Information Technology Institute (ITI)
Jan 2021 - Jan 2021 - 0 Month